About the Opportunity
Contentful is growing! We are in the search of an Associate IT Specialist who will provide on-site technical support for our Denver office and global employees alike. While a few folks have PCs, we are predominantly an Apple environment. This role will provide assistance with various Apple products - deploying, troubleshooting, and providing preventative maintenance of workstations and related software/hardware. In addition, this position is expected to provide a high level of customer service while being able to resolve issues in a timely manner via multiple intake methods.
What to expect?
- Full time - In person presence for our Denver office is required
- 2nd level support for IT related topics i.e. user hardware support, password resets, access requests
- Support for different IT systems such as video conferencing (Zoom), printers (Konica Minolta), Networking equipment (Meraki)
- Solving ticket requests as well as partnering with teams to solve complex issues (Jira ServiceDesk)
- AV Support for events utilizing audio/video equipment (Crestron, Zoom)
- Hardware preparation and shipping, inventory management, and maintenance (Apple, Lenovo, Logitech)
- Employee onboarding and offboarding (bi-weekly employee onboarding sessions)
- Training non-technical users on tools such as Atlassian, GSuite, Zoom, Slack, Okta, 1Password
What you need to be successful?
- 1-3 years of experience in a technology support related role
- Apple and Windows experience
- Basic understanding of wired and wireless networks
- Know your way around AV technology; Projectors, screens and cabling
- SaaS knowledge
- AI Tooling knowledge (ChatGPT, Gemini, Glean)
- Creative and motivated, going above and beyond to find solutions for users
- Attention to detail with a problem-solving approach, driven to continually improve internal processes/documentation
- Demonstrate excellent writing and communication skills, in person and remote settings
What's in it for you?
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
This role will need to be conducted in a state in which we are currently registered to do business. The application deadline is 9/17/25Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.Colorado Salary Range: $80,000 - $94,000[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]#LI-JE1 #LI-Onsite
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed.
We invite you to apply and join us!If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.
If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.comwith any information you may have.By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
