Title:
Carrier Operations Specialist (Bilingual)DescriptionThis role must be bilingual (English/Spanish)Past customs brokerage experience is a preferred qualification but not mandatory.Work closely with the new cross boarder carrier sales team, including carriers, drivers and supporting staff all of their logistical needs. You will nurture the carrier relationships built out by our Manager of the Cross boarder team to cover loads, and continuing those lasting relationships with carriers for our established lanes.
You will track and trace operational support ensuring every truck is tracking, running on schedule, and loaded with the correct product.What You'll Do
- Build and maintain strong relationships with carrier, serving as the primary point of contact for carrier related inquiries, issue resolution and ongoing communication.
- Track and monitor carrier performance metrics including carrier performance and retention, on time delivery, service quality, customer satisfaction, and take proactive measures to solve problems.
- Negotiate with carriers, vet and ensure carrier is compliant and the contact information is verified. Assist carriers in helping onboard or reactivate.
- Work along side our top brokers to ensure their books of business are operating smoothly, including assisting with track and trace.
- Escalate delays in transit and any other issues that could impact service to sales representatives and customer ops team.
- Assist in import/export compliance and customs clearance processes.
- Work with the Carrier Manager's carriers to ensure they have full rate confirmations, pickup numbers, and any shipments they need.
What You'll Need
- Relevant supply chain, sales or customer service experience
- Exemplify a proven track record of high performance
- Strong writing and speaking skills
- Must be bilingual
- Adopt a solution-oriented attitude and energy to approach each day with enthusiasm
- Represent TransLoop at a high standard in every interaction
Bonus Points
- You have experience selling in 3PL, Transportation, or Tech
Enjoy the good life: TransLoop wants you to love where you work so we offer
- Competitive compensation
- Uncapped pay & competitive salaries
- Medical, dental, and vision coverage (50% paid by TransLoop)
- Personal financial advisor
- Wellness Days
About TransLoopImagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone.
Welcome to TransLoop, a much better logistics company.TransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
Additionally, Transloop participates in the E-Verify program in all locations.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
