Sales Operations Manager
We are seeking a strategic and detail-oriented Sales Operations Manager with experience in the Cellular DAS and In-Building Wireless industry. This role is ideal for a professional who combines operational excellence with strong analytical and communication skills, and hands-on expertise developing client-facing materials.You will support the sales team by optimizing processes, managing CRM systems, and producing high-quality presentations, proposals, and contracts that drive revenue and customer satisfaction.
Responsibilities
Sales Operations & Enablement
- Design and manage sales processes, tools, and workflows to improve efficiency and accuracy
- Maintain CRM systems (e.g., Salesforce, Pipedrive) with a focus on data integrity and pipeline visibility
- Develop forecasting models, dashboards, and KPIs to support revenue goals
- Support territory planning, quota setting, and sales performance analysis
- Assist in onboarding and training sales reps on tools and methodologies
Proposal & Contract Management
- Collaborate with cross-functional teams to develop customized proposals, presentations, and executive summaries
- Respond to RFPs and RFQs with compliant, persuasive, and technically accurate submissions
- Draft SOWs, pricing exhibits, and commercial contracts in coordination with legal and leadership
- Maintain a library of templates and track win/loss trends to refine proposal strategies
Cross-Functional Collaboration
- Partner with engineering, project delivery, and finance teams to align pre-sales and post-sales activities
- Act as a liaison between sales, marketing, and technical teams to support campaigns and lead generation
- Other duties as assigned
Requirements
- Bachelor’s degree required
- 5+ years telecommunications experience preferred; or 3 years of consumer sales experience, consulting and/or banking experience preferably in technology, telecom or commercial real estate, with proven record in signing large deals 4-8 years of experience supporting sales operations, revenue operations, or sales enablement in B2B technology environment.
- Bachelor’s degree in business, science, technology, engineering, or mathematics strongly preferred
- Administrator or super user of CRM, Pipedrive and Salesforce a plus
- Expert knowledge and skills preparing and managing sales presentations, proposals, and contracts with MS Office (Office, PowerPoint, Excel)
- Highly proficient at analyzing and reporting sales performance using CRM and MS Excel
- Hands-on experience with deal pricing support and margin analysis
- Strong project management, oral communication, problem solving, analytical and written skills, and an excellent team player
- Travel up to 10% of the time
- Experience in building wireless / telecom infrastructure industry with Cellular DAS, Public Safety / ERRCS, Wi-Fi, and Private LTE/5G solutions a plus
Meet Boingo
Boingo Wireless, Inc. simplifies complex wireless challenges to connect people, business and things. For more than 20 years, we’ve been designing, building, and managing cellular and Wi-Fi networks at leading venues around the country. We power wireless connectivity at 120+ major airports and transportation hubs, 100+ U.S. military bases, 70+ sports & entertainment venues, and many more. Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture.
We take pride in having fun and building awesome products. It’s no wonder Boingo’s been named a “Best Place to Work” 14 times (and counting)! We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status. ##LI-Hybrid
