Job Summary:
This position requires an experienced and results-oriented Senior Director/Director of Business Operations to lead, manage, and scale critical functions involving the diagnostic sample lifecycle, including Kit Logistics and Sample Management (shipping, tracking, and fulfillment), Test Ordering, contracted Genetic Counseling and Phlebotomy operations. Additional functions may be included.This leader will be responsible for driving operational excellence with a customer-centric approach. The ideal candidate brings proven expertise in diagnostic laboratory operations, a strong understanding of digital transformation, and a commitment to continuous improvement in a growth environment.
Education and Experience:
- Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field required.
- Master’s degree (MBA, MHA, or related) strongly preferred.
- 6-9 years of progressive leadership experience in lab operations.
- Demonstrated success managing and scaling cross-functional operations and teams in dynamic environments
Key Responsibilities:
Strategic Leadership
- Shape and advance operational strategies that align with the organization's growth objectives.
- Champion transformation initiatives that enhance business operations through innovation and technology.
Operational Excellence
- Provide oversight for key service areas to ensure effective day-to-day operational execution.
- Establish performance metrics to monitor service efficiency, accuracy, and timeliness.
- Design scalable processes and frameworks that support business expansion and evolving service needs.
Logistics and Fulfillment
- Manage the logistics lifecycle to ensure effective coordination across operational touchpoints.
- Enhance planning and inventory practices through collaboration with internal partners.
Cross-functional & Digital Collaboration
- Apply data and technology to streamline operations and elevate service delivery.
- Support business cases for tools and systems that enhance operational performance and decision-making.
Team Leadership & Culture
- Lead and develop high-impact teams focused on operational excellence and service delivery.
- Promote a collaborative, customer-focused culture with strong cross-functional integration.
Skills and Competencies:
- Strong understanding of clinical laboratory workflows, sample management, business operations.
- Expertise in data-driven operations management and performance optimization.
- Adept in digital tools including ticketing software platforms.
- Strategic thinker with excellent execution skills and ability to lead through ambiguity and complexity.
- Highly organized, results-driven, and committed to operational rigor.
- Clear alignment with BG’s values
Physical Demands and Work Environment:
- Frequently required to sit, talk, and hear.
- Regular use of computer, keyboard, and standard office equipment.
- May be required to manage priorities in a fast-paced, deadline-driven environment.
- Occasionally exposed to bloodborne and airborne pathogens or infectious materials
EEO Statement:
Baylor Miraca Genetics, LLC is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws.
