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Freelance UX Researcher (quant + qual) | The Points Guy

Red VenturesWorldwideRemote

The Points Guy is the leading expert in award travel with a passion for unlocking trips of a lifetime using points and miles. Through our website, app and social channels, our team of experts provide our users actionable insights and tools that maximize their credit cards, loyalty programs and travel experiences. 
We're looking for a freelance UX researcher who’s equally fluent in qual and quant methods to help us improve how users engage with our app, website, and tools — all designed to help people choose the right credit cards and get more out of their loyalty programs.

What you’ll do


  • Moderated + unmoderated studies to validate solutions for web and mobile projects on our roadmap, translating insights into actionable product and design recommendations
  • Surveys, user interviews and consumer research to understand user needs and behavior, identifying new opportunities for our business 
  • Analyze + synthesize user data, presenting findings in a clear, compelling way to stakeholders at all levels of the company

What we’re looking for:


  • 5+ years of UX research experience (qual + quant)
  • Highly-skilled data synthesis skills with ability to keep findings focused and actionable
  • Excellent communication and presentation skills
  • Experience with Userlytics, UserTesting, Dovetail, GA, SurveyMonkey, etc.
  • Self-starter who’s comfortable working independently and remotely
  • Portfolio with case studies (quant and qual) that includes performance impact

Bonus points if you:


  • Have experience in fintech, travel, or loyalty/rewards
  • Know your way around credit card rewards or loyalty programs

#TPG Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

Life at Red Ventures

People describe Red Ventures in many ways. We've been called one of the most innovative direct marketing companies in the nation. We've been named the Best Place to Work. We've even been called the next Google. The truth is, what we do is unique – and it can't be boxed into one category. Some companies focus on building a product and finding effective ways to market and sell it. At Red Ventures, our product is our expertise in how to market and sell. Unlike companies who specialize in either online marketing, telephone sales or building technology infrastructure, Red Ventures has an expertise in all three. We own the risks and rewards of the entire direct marketing process – from lead generation to end transaction. And whether we're marketing and selling services for our partners or for ourselves, our process works. We're able to execute our business model across a wide range of industries, though we most specifically focus on consumer services, small business solutions and media/telecom.
Thrive Here & What We Value1. Committed to equal employment opportunities for qualified individuals with disabilities2. Competitive salaries and comprehensive benefits program (medical, dental, vision coverage; paid time off; life insurance; disability coverage; employee assistance program; 401(k) plan; parental leave)3. Dynamic, fast-paced, performance-driven environment4. Collaborative cross-disciplinary team of designers, product managers, and engineers5. Passionate individual skilled in systems integration and API development6. Work hard in a collaborative, fun, flexible work environment7. Loves experimentation, Agile development, intellectual curiosity8. Headquartered south of Charlotte, NC; offices in the US, London, Sao Paulo; dedicated to local talent cultivation and economic development on Puerto Rico9. Believes in online learning's power for opportunities and transformation10. Partnering with over 300 colleges/universities
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