Systems Administrator T3 – Managed Services
Position Summary:BlueAlly is looking for experienced technical individuals with experience in the hospitality industry for our Systems Administrator T3 position! As a part of the BlueAlly Managed Services team, you will be accountable for understanding client business and technical requirements, technical design based on best practices, solution implementation, solution support and management along with documentation and communication between your team and client.As a Systems Administrator T3, you will provide services to customers for managing and supporting industry leading technologies in their infrastructure.
The Systems Administrator T3 is accountable for developing knowledge of BlueAlly portfolio of products, procedures and technologies. A successful candidate will possess a proven track record of providing top-tier IT support to corporate environments. Known for a strong work ethic, proactive problem-solving skills, and a customer-first mindset while maintaining a calm, service-oriented presence in high-pressure situations.The ideal candidate will provide technical assistance and support for a variety of IT systems, including property management systems (PMS), point of sale (POS) systems, guest services technology, and other critical infrastructure.Responsibilities:
- Mentor and support Tier 1 and Tier 2 team members, offering guidance, expertise, and training to enhance overall team capabilities and professional development.
- Manage and monitor support tickets, perform patching, and handle remediation activities for customer systems.
- Manage and maintains user access and network security for all Corporate Employees while providing exceptional support.
- Perform advanced setup and configuration of monitoring tools, including creating detailed dashboards, alerts, notifications, and escalation rules tailored to customer needs and industry best practices.
- Respond to customer inquiries with expert-level analysis and troubleshooting, ensuring timely escalation of critical issues and collaborating with Tier 1 and Tier 2 teams to resolve complex problems.
- Work directly with clients to provide high-level support for managed systems and solutions, ensuring they align with customer objectives and operational goals.
- Oversee the daily administration of service contracts, ensuring full compliance with service level agreements (SLAs) and customer expectations.
- Develop, document, and refine procedures for system utilities such as backups, restores, performance tuning, and configuration, incorporating industry best practices to enhance system reliability and performance.
- Lead the implementation of infrastructure solutions, including the deployment of network equipment, servers, and software
- Provide high-level consultation and support through written, verbal, and face-to-face interactions, addressing the unique and complex challenges of the customer’s environment.
- Create and maintain comprehensive technical documentation for all work completed, ensuring it adheres to best practices and is easily accessible for team members and customer IT teams.
- Lead the development and implementation of best practice documentation and standard operating procedures (SOPs) for the IT team, ensuring consistency and quality across all support activities.
- Perform additional customer-specific tasks and duties as required, adapting to the most challenging and technical aspects of the customer’s IT environment.
- Take ownership of other high-level projects, tasks, and duties as assigned to ensure overall system efficiency, customer satisfaction, and continuous improvement.
Optional Hospitality
- Manage and administer Point of Sale (POS) systems and hospitality management systems, providing expert-level troubleshooting, optimization, and support.
- Oversee the integration of POS systems with other enterprise systems, ensuring seamless data flow, operational efficiency, and compliance with industry standards.
- Collaborate with vendors and service providers to continuously optimize the performance and functionality of POS and hospitality management systems, ensuring they meet evolving business needs.
Desired \ Required Experience:
- Excellent written and oral communication skills, with the ability to effectively interact with customers, including non-technical stakeholders.
- Self-Motivated and consistently goes above and beyond to meet organizational needs.
- Act as a bridge between technical needs and business goals, translating complexity into clarity.
- Build relationships with internal teams through reliable and friendly service.
- Strong customer service skills (ability to treat others with respect and empathy)
- Industry relevant certifications such as CompTIA A+, Network +, Server +, MCSA
- Excellent time management and attention to detail
- Extensive experience in L2/L3 network topology and troubleshooting, with deep knowledge of network technologies such as DHCP, DNS, VPN, VLAN, BGP, IPSEC, and related protocols.
- Responds to and identifies, isolates, and prioritizes the determination and resolution of significant problem events (e.g., router, switch, server, carrier, and cable interface problems) using network management tools, test equipment and/or the diagnostic capabilities of firewalls, routers, and switches.
- Minimum of 4-6 years of functional experience working in a Windows-based server environment, with extensive experience managing Active Directory, Domain Controllers, CA, IIS, Group Policy, and related services.
- 2-4 years functional experience with advanced storage technologies such as replication, high availability, archiving, restore, and disaster recovery/business continuity
- Proficiency with Fortinet solutions, with the ability to manage, troubleshoot, and optimize these systems in complex customer environments.
- 2-4 years Administrative functional experience with VMware or Hyper-V.
- Willingness to expand technical skill set outside of core technology strengths
- An Bachelor’s Degree in Information Technology or 5-7 years of relevant work experience with IT Maintenance and technical support
Optional Hospitality
- Experience with setting up, managing, and troubleshooting hospitality management systems such as Property Management Systems (PMS) or Central Reservation Systems (CRS).
- Experience with hotel-specific systems such as PMS (e.g., Opera, Micros) and POS systems.
- Experience with implementing, configuring, and supporting Point of Sale (POS) systems used in retail and hospitality environments.
- Extensive experience in managing and administering POS systems and hospitality management systems, with a focus on ensuring system efficiency, resolving complex issues, and optimizing system performance.
