Position Summary:
BlueAlly Technology Solutions, LLC is looking for experienced technical individuals with experience in the hospitality industry for our Member Technical Services II position! As part of the BlueAlly Technology Solutions, LLC team, you will be responsible for understanding client needs and supporting their IT solutions to meet those needs, while also following best practices for solution implementation, documentation, and communication. As a Member Technical Services II, you will provide consultation to customers on integrating and supporting industry leading technologies into their infrastructure to solve business problems.
The Member Technical Services II is accountable for developing knowledge of BlueAlly Technology Solutions, LLC products, procedures, and technologies. A successful candidate will be energetic and enthusiastic in dealing with customers and enjoy working in a fast-paced environment. The ideal candidate will provide technical assistance and support for a variety of IT systems, including property management systems (PMS), point of sale (POS) systems, guest services technology, and other critical infrastructure. Responsibilities:
- Participate in the design, deployment, and configuration of systems in customer environments.
- Implement and configure hotel IT systems, including PMS, POS, and guest-facing technologies during project engagements.
- Set up and document monitoring tools during deployments as part of the solution delivery process.
- Provide post-deployment support and knowledge transfer to ensure client operational readiness.
- Work directly with clients to implement project-based solutions tailored to their technical and business requirements.
- Collaborate with project managers to ensure technical deliverables align with project milestones.
- Develop, document, and maintain procedures for system utilities such as backups, restores, performance tuning, and configuration.
- Perform in-place and migration-based upgrades of Windows desktop operating systems across enterprise environments, ensuring minimal user disruption.
- Assess and upgrade legacy Windows Server environments (e.g., 2012, 2016) to supported versions, including planning, validation, and rollback procedures.
- Conduct discovery and compatibility assessments for hardware and software prior to Windows upgrade initiatives.
- Document backup and recovery procedures as part of project deliverables.
- Implement infrastructure solutions, including network equipment, servers, and software at customer sites and in the data center.
- Provide consultation and support through written, verbal, and face-to-face interactions, addressing the unique challenges of the customer’s environment.
- Create comprehensive technical documentation for all work completed, ensuring clarity and accessibility for customer IT teams.
- Perform additional customer-specific tasks and duties as required, adapting to operational needs.
- Participate in other projects, tasks, and duties as assigned to ensure overall system efficiency and customer satisfaction.
- Manage and administer Point of Sale (POS) systems and hospitality management systems, ensuring they operate efficiently and meet business needs.
- Troubleshoot and resolve complex issues related to POS systems and hospitality management systems, providing expert-level support.
- Oversee the integration of POS systems with other enterprise systems, ensuring seamless data flow and operational efficiency.
- Collaborate with vendors and service providers to optimize the performance and functionality of POS and hospitality management systems
Desired Skills and Experience:
- Strong written and oral communication skills
- Strong customer service skills (ability to treat others with respect and empathy)
- Industry relevant certifications such as CompTIA A+, Network +, Server +
- Excellent time management and attention to detail
- Experience with setting up, managing, and troubleshooting hospitality management systems such as Property Management Systems (PMS) or Central Reservation Systems (CRS).
- Experience with hotel-specific systems such as PMS (e.g., Opera, Micros) and POS systems.
- Experience with implementing, configuring, and supporting Point of Sale (POS) systems used in retail and hospitality environments.
- Understanding of basic L2/L3 network topology and troubleshooting, and knowledge of network technologies, including but not limited to DHCP, DNS, VPN, VLAN, BGP, IPSEC
- Responds to and identifies, isolates, and prioritizes the determination and resolution of significant problem events (e.g., router, switch, server, carrier, and cable interface problems) through the use of network management tools, test equipment, and/or the diagnostic capabilities of firewalls, routers, and switches.
- Minimum 2-4 years’ functional experience working in a Windows-based server environment, understanding Active Directory. (Managing Domain controllers, CA, IIS, Group policy etc.)
- Understanding of VMware or Hyper-V
- Experience with Fortinet solutions is a plus
- Experience with VOIP Solutions is a plus.
- Willingness to expand your technical skill set outside of core technology strengths
- Associate's degree in Information Technology field or 3-5 years’ work experience in the technology field.
- Collaborate with project managers to align technical delivery with project milestones and deliverables.
- Provide post-implementation support for solution validation and knowledge transfer.
- Document architecture, deployment procedures, and handoff materials.
- Conduct discovery workshops and assess client environments to develop solution designs.
