Student Information System Administrator - Jenzabar

Description

Position Summary:

Primary Responsibilities, Essential Functions and Requirements:

• Act as a technical resource for SIS and related projects
• Take primary ownership of support for Jenzabar, escalating and advocating as needed to ensure the best level of support for the Partner
• Work independently and as part of a diverse and dispersed team
• Work as a team member to set up and maintain end user support for the SIS
• Communicate with vendors to aid in resolving general operational problems and technical issues
• Provide excellent customer service with the ability to research, resolve and respond to partner   inquiries accurately and in timely fashion
• Perform routine management   tasks, including transferring, loading, archiving, and converting data for purposes of managing, maintaining, and securing student information
• Develop and/or Maintain 3rd party software integrations using API’s, flat files, etc. as required to   maintain data synchronization with the SIS
• Work with cross-functional teams to identify changes in process and necessary system configuration to support the institution 
• Prepare written materials (e.g., reports, documents, etc.) for the purpose of documenting processes and providing instructions to others
• Respond to support requests (tickets) as assigned, documenting and resolving within established guidelines
• Organize and prepare system software documentation, procedural documentation, and operational instructions to promote efficient utilization
• Collaborate with Collegis and Partner Institution stakeholders to establish production schedules, resolve issues, and generate reports
• Work with stakeholders to provide maximum ROI for the institution.
• Prioritize workload to accomplish necessary duties on schedule
• Assist in configuration, setup, and conversion of systems
• Work closely with SIS users and vendors to identify and resolve systemic issues
• Submit enhancement requests to vendors as appropriate.
• Adhere   to and enforce appropriate information security policies based on the sensitivity of Company and Partner Institutional data, reporting any security related issues
• Reduce   risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
• Other duties as assigned 

Experience and Qualifications:

• 3+ years of related experience
• Knowledge of Higher Education practices, procedures, and standards.
• Comprehensive knowledge of Jenzabar CX/EX/J1 Student Information systems. 
• Strong comprehension of MS   SQL Server, SQL language, Stored Procedures, etc.
• Proficient in MS Office applications:   Word, Excel, PowerPoint, Access, etc.
• Strong communication, customer service, and interpersonal skills.
• Ability to communicate clearly and concisely, at appropriate levels, both in oral and written form using a variety of communication methods and tools to ensure the appropriate   flow of information and collaboration
• Ability to compose correspondence, reports, and other written materials
• Ability to read, analyze, and interpret information
• Ability to maintain strict confidentiality of Company and Partner Institutional data, especially regarding student data and information.
• Ability to effectively present information and respond to questions, inquiries, and complaints at the appropriate level
• Display courtesy, tact, and respect when working with others

Education, Certifications and Licensures:

• Bachelor’s Degree
• 5+ years of SIS Administration in lieu of degree

Remote/Hybrid Policy:  

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