Description
About You
You’re a customer-obsessed technologist who thrives at the intersection of engineering and impact. With a strong technical foundation and hands-on experience integrating APIs and data pipelines, you’re driven by helping customers succeed not just by getting live, but by achieving real, measurable outcomes. You build trust quickly with both technical and business stakeholders, translating complex systems into clear, actionable plans. You’re a proactive problem solver who’s passionate about removing roadblocks, creating scalable solutions, and championing the customer’s voice at every stage.
For you, customer success isn’t a phase - it’s the entire journey.
About Us
Constructor is the next-generation platform for search and discovery in ecommerce, explicitly optimizing for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an AB test to a competitive technology.
We’re passionate about maintaining this and work on the bleeding edge of AI to do so.Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
About the Position
As a Technical Success Manager, you’ll play a pivotal role in helping our customers realize value from Constructor by guiding them through complex technical integrations and ensuring long-term adoption and success of our product discovery platform. You’ll serve as a trusted advisor and technical partner to our customers - bridging the gap between internal engineering, product, and customer outcomes.
You will…
- Act as the primary lead during onboarding and throughout the customer lifecycle, ensuring timely and successful integration of Constructor's APIs, SDKs, and data pipelines.
- Collaborate with customer engineering and product teams to scope integration requirements, design implementation plans, troubleshoot issues, and ensure long-term technical success.
- Proactively identify and resolve blockers across data ingestion, tagging, event instrumentation, and API performance to ensure customers launch successfully and gain maximum value.
- Serve as a subject matter expert for Constructor’s technical architecture, helping customers understand how to best use our platform in their environment.
- Translate customer needs into actionable internal requests - partnering closely with product and engineering teams to prioritize work that drives customer outcomes while managing trade-offs with empathy and clarity.
- Create reusable technical documentation, guides, and tooling to support scalable onboarding and support efforts.
- Collaborate with Customer Success Managers, Sales, and Solutions teams to ensure a unified strategy across technical and business stakeholders at customer accounts.
- Continuously improve internal processes and playbooks to reduce friction and accelerate time-to-value for customers.
- Represent the voice of the customer internally - championing feedback and advocating for roadmap investments that drive impact.
Requirements
- 6+ years of professional experience in technical roles with a combination of engineering, implementation, technical account management, and/or technical customer success
- Hands-on experience integrating APIs, working with SDKs, debugging logs, and collaborating directly with developers and data teams
- Excellent communication skills, being able to translate technical complexity into simple, actionable guidance for both technical and non-technical audiences
- Experience working with enterprise customers and navigating multiple stakeholders and priorities
- Ability to manage customer expectations, solve problems under pressure, and drive alignment across internal and external teams
- Track record of building processes, documentation, or tooling that improves team efficiency and customer outcomes
- Strong desire to learn quickly, adapt, and innovate in a fast-paced, high-growth environment
- Experience working with open source libraries, JavaScript web application development and integration patterns.
- Bonus: familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
Benefits
🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year💰 A competitive compensation package including stock options🌎 Fully remote team - choose where you live 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office 💻 Apple laptops provided for new employees🧑🎓 Training and development budget for every employee, refreshed each year👪 Maternity & Paternity leave for qualified employees🧠 Work with smart people who will help you grow and make a meaningful impact🏥 Company sponsored US health coverage (100% paid for employee)Diversity, Equity, and Inclusion at ConstructorAt Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive.
As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
