The Customer Support Agent is a position that requires the ability to provide a consistent positive customer experience. We strive to create a WOW! moment with each interaction via mainly tickets. The role calls for someone who thrives in a fast-paced environment, demonstrates initiative, can multi-task at a high level and works efficiently through common tasks and troubleshooting reported issues. As an Agent you will learn everything you need to know about our industry, providers and pet parent mobile app users. You will be responsible for collaborating with internal teams and providing a best-in-class customer experience in the veterinary space. We are looking for an inquisitive “people person” with a drive to problem-solve, is process oriented, can balance competing priorities, enjoys seeing projects through from start to finish, and is customer focused.
Apply if you’re excited to:
- Successfully resolve between 80-100 inbound CS tickets per week.
- Prepare for, attend, and contribute to 5 team meetings per week.
- Document activities in the CRM/Ticketing system and maintain weekly spreadsheet records for team meetings and KPI tracking against the quarterly Rocks.
- Analyze CS trends through skilled utilization of Software Experience software and prepare to participate in internal team discussions and contribute solutions to identified problems.
- Execute a proper and timely customer feedback loop.
About You:
- High school diploma or equivalent required
- Minimum 3 years in a U.S.-based SaaS customer success role
- Comfortable with SaaS platforms and a fast learner
- Hands-on experience with modern ticketing systems (required)
- Familiarity with customer success software (a plus)
- Excellent communicator with a friendly, professional demeanor
- Strong problem-solving abilities
- Passion or experience in animal health/services (a big plus)
Petvisor is a global leader in veterinary client engagement solutions, operating through two primary divisions: PetDesk in North America and Vetstoria across EMEA and APAC. Together, we simplify clinic operations, strengthen client relationships, and help veterinary teams reclaim their time. Our solutions transform busy veterinary and pet service practices by automating administrative work, reducing staff burnout, and delivering the modern digital experience pet parents expect.Through our connected ecosystem of tools—including client communications, online booking, smart clinic phone systems, marketing services, and AI-powered SOAP note transcription—we support more than 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents worldwide.
With Petvisor, practices grow more efficiently, provide exceptional care, and build lasting client loyalty—all without adding more hours to the day.Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.Apply for this job
