Research Innovations, Inc. (RII) is breaking through the big, slow, status quo with transformative technology that fundamentally changes and improves the world. We develop cutting-edge software for all levels of the government and military. Using agile development practices and user-centered design, we create innovative software solutions for complex real-world problems.
We are looking for a committed Systems Administrator to join our End-User and Infrastructure team. You will solve uniquely challenging problems for our Defense and Homeland Security customers. Help manage large volumes of critical, real-time information about issues from global to local. Get s#it done.
This role requires the ability to get an active US Secret clearance.
WHAT YOU WILL BE DOING
- Providing help desk triage by receiving, prioritizing, and resolving or escalating incoming technical support requests
- System administration and technical support of Apple, Windows and Linux development, test and production systems
- Server builds (physical/virtual) hardware life cycle, system updates, software and security patching
- Supporting and maintaining DHCP, AD, DNS, CA and Print servers
- Supporting IDP applications, Google, O365, Life Cycle Management applications
- Imaging company endpoints
- Maintain accurate asset inventory and assist with hardware lifecycle tracking
- Documenting and/or updating IT and Cyber Security policies and procedures
- Utilizing remote control software, remote desktop protocols, and other remote administration tools
- Supporting an onsite and remote workforce utilizing best practices and effectively collaborating with remote teams
- Working independently on many day-to-day tasks with the support of team members and managing your time effectively to meet deadlines and goals
WHAT YOU HAVE DONE
- 2+ years Windows system administration
- Managed Apple macOS and Windows endpoints in an enterprise setting
- Management of Active Directory Environment (DNS, DHCP, AD, AD REPL, CA)
- Planned and implement technical projects including new server deployments
- Conducted system performance and file integrity monitoring
- Supported user access control or other IAM solutions
- Managed user issue identification, reporting, tracking and feedback functions
- Escalated user issues based on trends or alerts
EVEN BETTER
- Scripting/configuration experience (Puppet, Ansible, Bash, Python, VBS, Powershell)
- SAN Management
- Supporting various Atlassian software suites - JIRA, Confluence, Bitbucket
- Experience with a Windows RMM tool
- Managed Linux (RHEL or Ubuntu) Servers/Desktops in an enterprise setting
- Enterprise cloud app support like Azure, AWS, GSuite, Office, etc.
- Managed Apple Endpoints using an enterprise MDM
- Supported data loss mitigation and incident response
- Exposure to VMware vSphere or other virtualization technologies
- Implementing and utilizing our monitoring, alerting, and response system capabilities while keeping current with industry and new solutions that may integrate with program systems
- Obtained industry recognized professional certifications such as CompTIA Security+ CE.
#LI-TC1At RII, we believe that diversity in our workforce is critical to our success. We strive to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. We work to help your intellectual passions and creativity thrive. It’s one of our core values: Let your geek flag fly.We also offer all employees comprehensive benefits including: flexible work schedules, health insurance coverage, paid time off, 401k with a company match, paid parental leave, access to wellness programs and much more.
You get this all from day one, and all paid for by RII.It’s all part of another of our core values: Stay human. It’s why our comfortable and colorful offices such as our headquarters, include a community game room, pantry, massage chair, and an escape room, among other amenities. It’s why we have community ambassadors and regular community events.Research Innovations, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, genetics, disability status, protected veteran status, age, or any other characteristic protected by state, federal or local law.Apply for this job
