Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication.
Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.
What We Offer
- Comprehensive Benefits:Health, dental, vision, retirement plans with company match, PTO, parental leave and an education & training fund ($1,000 local currency annually). Benefits vary by geography and will be discussed in more depth during the interview process.
- Flexible Hybrid Working Environment:Our offices provide weekly lunches, delicious coffee and frequent social events. Dedicated parent rooms, gyms (in some locations), lounge spaces and flexible workstations create an environment that supports your well-being.
- Wellness:We provide a variety of workshops, wellness events and a free subscription to the Headspace app to help our team members perform at their best.
- Employee Resource Groups:Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.
Position Summary:
Reporting to the Senior People and Culture Business Partner, we are seeking a proactive, detail-oriented, and people-first HR Generalist to join our dynamic People & Culture team. This is a high-impact role ideal for someone looking to expand their HR capabilities across both operational and strategic dimensions. You’ll support core HR processes while also contributing to broader People programs typically championed by HR Business Partners.You will be a key go-to for day-to-day HR needs—from onboarding and employee engagement to systems management and compliance—while supporting initiatives related to performance, immigration, total rewards, and organizational culture.
The ideal candidate is approachable, resourceful, and thrives in a fast-paced, collaborative environment. This is an 18-month fixed-term position based out of our Mount Pleasant office in Vancouver, operating under a hybrid work model with three in-office days per week.
Key Responsibilities:
- Onboarding & Orientation
- Own and continuously improve the onboarding process in collaboration with IT, office operations, and hiring managers.
- Lead orientation sessions to embed new hires into the company culture and ensure understanding of HR policies and procedures.
- Ensure accurate and timely updates to the Payroll team for all onboarding and employment status changes.
- Employee Relations & Engagement
- Act as the first point of contact for employee questions, concerns, and feedback, providing timely and empathetic support.
- Proactively support employee engagement strategies in partnership with the P&C team.
- Assist in initial employee relations cases and escalate complex matters appropriately, ensuring proper documentation and follow-through.
- HR Operations & Compliance
- Maintain accurate and confidential employee records in BambooHR and other HR platforms.
- Support policy implementation and communication, including leaves of absence, global mobility, and hybrid work practices.
- Ensure compliance with applicable employment laws and regulations across multiple jurisdictions.
- Participate in key internal committees (e.g., Occupational Health & Safety and Legal Privacy).
- Assist with the annual performance cycle, including communications, support system setup, and tracking.
- Support documentation for internal mobility and promotions.
- HR Business Partner Support
- Support end-to-end immigration and visa processes, including document tracking, liaison with counsel, and employee communication.
- Collaborate with HRBPs on policy updates, audit preparation, and HR communications.
- Maintain a resolution-focused mindset in handling escalations, ensuring employee concerns are addressed professionally and empathetically.
- HR Systems & Tools Ownership
- Maintain and optimize the following platforms:
- Bonusly – recognition and engagement.
- BambooHR – HRIS data integrity, workflows, and reporting.
- Jira – HR ticketing and request management.
- Confluence – HR policy library and internal documentation.
- Total Rewards & Benefits
- Serve as a secondary contact for employee benefits questions in partnership with the Benefits Administrator.
- Support communications related to total rewards programs, changes, and annual enrollment cycles.
- Track benefit-related employee data and changes, ensuring alignment between HRIS and benefits carriers.
- HR Analytics & Reporting
- Generate and analyze recurring HR metrics (e.g., headcount, turnover, DEIB data, engagement scores).
- Provide insights and dashboards to support people strategy decisions and presentations.
Skills & Qualifications:
- 2–4 years of experience in an HR Generalist capacity.
- Strong understanding of HR fundamentals with growing exposure to strategic HR topics.
- Experience supporting or partnering with HRBPs is a strong asset.
- Familiarity with employment legislation across Canadian and/or U.S. jurisdictions.
- Excellent interpersonal and communication skills
- Strong problem-solving, initiative, and critical thinking skills to proactively find solutions
- Comfortable managing multiple priorities in a high-growth environment.
Pay Transparency (Vancouver)
We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope. Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.Annual Salary$65,000—$75,000 CAD
Thriving at Trulioo
At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued.
If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
Privacy Notice
As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.
