Are you passionate about delivering excellent customer service and handling money with precision? Mukuru is a leading fintech company that is changing the way people send and receive money across borders. As a Booth Teller, you’ll be at the heart of this mission, ensuring each customer receives efficient, compliant, and secure remittance services.
This role is ideal for a detail-oriented individual who thrives in a fast-paced, customer-facing environment and values accuracy, integrity, and trust. You’ll be responsible for processing financial transactions, promoting Mukuru’s services, and maintaining a safe and professional workspace.
Key Responsibilities
1. Transaction Processing
- Conduct KYC (Know Your Customer) checks on all transactions to ensure compliance with regulatory standards.
- Accurately verify and handle foreign currencies for outbound transactions.
- Cancel transactions that do not meet compliance requirements.
- Monitor transaction limits and report any activity outside regulatory thresholds.
2. Customer Service
- Assist customers in completing forms and guide them through our products and services.
- Actively promote Mukuru's offerings to walk-in clients and returning customers.
- Serve as a brand ambassador by delivering professional and friendly service.
3. Compliance and Security
- Report any suspicious activity to the Anti-Money Laundering (AML) Reporting Officer.
- Assist customers in completing Enhanced Due Diligence (EDD) forms when applicable.
- Secure all cash, PINs, devices, and passwords.
- Perform daily booth security checks and maintain accurate visitor logs.
4. Operations and Housekeeping
- Conduct daily cash-ups to reconcile your float accurately.
- Keep the booth tidy, professional, and presentable at all times.
- Ensure all housekeeping and security checks are done before the start of daily operations.
What You’ll Need to Succeed
Education
- Grade 12 / High School Certificate (Essential)
Experience
- Minimum of 1 year in a financial services or cash-handling role (Essential)
Knowledge & Skills
- Understanding of foreign currencies, FICA regulations, and the Cash Stops App system (Essential)
- Excellent numeracy and attention to detail
- Strong customer service and interpersonal skills
- Organisational, time management, and administrative abilities
- Professionalism and a commitment to compliance
- Eagerness to learn and contribute to customer retention and satisfaction
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
