Job Profile Summary: PEGASUS Logistics Group is committed to our promise of providing a superior customer experience. Customer service embodies the energy, spirit and focus of our associates. Service is our passion, and that passion sets us apart from the rest. The role of Logistics Specialist I is the leading indicator of this commitment.
Our Customer Service team has a very high initiative and a tremendous desire to “serve the customer.” Each of our team members understand and aligns to PEGASUS Logistics Group’s mission and core values. In doing so, they conduct themselves accordingly and continually display this commitment through their work in serving our customers and other important stakeholders, internally to the company.
Major Duties and Responsibilities:
- Verification and validation of documents in Square9.
- Must check the quality of the document type prior to validate in the corresponding archive and follow up with upper-level staff (partner engagement) if the quality will result in an illegible, ensuring accurate detailed information is added in the system.
- Being able to work independently, and with a team as well as being detail-oriented, organized, and an effective communicator.
- Assisting with mailing to local deliveries partners in order to request for hard copy POD’s.
- Participate in cross-training and continuous skills development.
- Perform other duties and responsibilities as requested.
- Available to work after hours and on national holidays as needed.
- Comply with the requirements of the company’s Quality Management System.
Required Skills, Experience, and Education:
- High school diploma
- Fluent in Spanish/English both verbal and written.
- Proficient in Microsoft Office applications.
Desired Skills, Experience, and Education:
- English B1
- Must be confident, team-oriented, and enjoy working in a fast-paced environment.
- Self-managed and highly motivated
- Displays integrity, reliability, empathy, and strong work ethic.
- Possess excellent verbal and written communication skills.
- Results-oriented; Display a sense of urgency.
Physical Requirements:
- Remain in a stationary/seated position for an extended period.
- Regularly required to operate a computer, telephone, keyboard, and other office machinery.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- The ability to hear, understand, and distinguish speech and/or other sounds.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
