Provider Support Lead (Remote)

Maximus (

https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.

About the Role:

We’re looking for an adaptable, tech-savvy, and people-focused Provider Support Lead to help keep our internal engine running smoothly. This role will support core areas like provider engagement, EHR systems admin, helpdesk coordination, HR ops, and project execution.You’ll play a critical role in enabling our clinical and internal teams—jumping in wherever needed to ensure things get done, questions get answered, and projects move forward. This is a great fit for someone who thrives in a fast-paced startup environment, enjoys solving operational puzzles, and wants exposure to multiple parts of a healthcare business.

Key Responsibilities

Provider Engagement & Onboarding

Support new provider onboarding: scheduling welcomes, sharing guides, and coordinating access/setup.
Help plan and execute provider all-hands meetings, culture-building events, and internal communications.
Maintain provider engagement tools, directories, and contact systems.

EHR Administration & Systems Support

Act as an onboarding admin for our EHR (e.g., MedPlum): user setup, permissions, troubleshooting, and basic configuration.
Help maintain other internal tools (Slack, GSuite, project trackers) and coordinate with product/engineering as needed for tech issues.
Support cybersecurity hygiene, account provisioning, and user management across systems.

Helpdesk & User Support

Manage the helpdesk ticket queue—triaging provider and internal tech issues to the right owner or resolving directly when possible.
Track and escalate urgent systems issues, downtime alerts, or onboarding blockers.

HR Coordination & People Ops

Assist with internal hiring operations: interview scheduling, onboarding checklists, and systems access.
Help maintain benefits documentation, PTO tracking, and internal HR resources.
Serve as a friendly, resourceful point of contact for team questions about tools, benefits, or internal workflows.

Project Coordination

Support project timelines for launches (new clinics, new tools, new service lines) by handling logistics, notes, and follow-ups.
Keep Asana (or equivalent) boards updated and help ensure deadlines stay on track.
Document operational processes and support team readiness during go-lives.

Qualifications

2–4 years of experience in an executive assistant, operations, HR, IT coordinator, or people enablement role.
Strong comfort with systems, tools, and learning new platforms (Google Workspace, Slack, Airtable, etc.).
Organized and responsive—able to manage multiple threads, requests, and follow-ups without letting anything drop.
Excellent written and verbal communication skills.
Friendly, solutions-oriented, and dependable—people like asking you for help because they know you’ll figure it out.
Bonus: Experience in healthcare, EHR systems, or tech support environments.

You’ll thrive in this role if you...

Are a proactive doer who takes pride in keeping people supported and systems humming.
Can jump between a tech issue, a team event, and a spreadsheet—all before lunch.
Enjoy helping others solve problems and build better workflows.
Want to grow your career in healthcare operations, people enablement, or systems support.

World-Class Benefits:

Premium Blue Shield Platinum PPO & HMO Plans (up to 80% premium coverage)
Full Suite: Medical, Dental, Vision, Life Insurance
Best-in-class 401K options
Flexible vacation/time-off policies
Liquidity of options whenever available
Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)

Compensation Range: $75K - $90K

Life at Maximus Health

Thrive Here & What We Value1. Missiondriven culture | 2. Innovative growing team | 3. Empowering patients to take control of their wellbeing—mind, body, and spirit.</s> | 1. Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage) | 2. Full Suite: Medical, Dental, Vision, Life Insurance | 3. Bestin-class 401K options | 4. Flexible vacation/timeoff policies | 5. Liquidity of options whenever available | 6. Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) | 7. Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values.</s> | 1. Maximus is a missiondriven consumer health company that provides men with content, community, and clinical support to optimize them in mind and body. | 2. Maximus has raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. | 3. Culture is key at Maximus, so we get to know candidates holistically through our questionnaire. | 4. We celebrate intellectual diversity and offer premium benefits including medical, dental, vision, life insurance, and 401K options.</s> | 1. Culture is key at Maximus, so we get to know candidates holistically through our questionnaire. | 2. We aim to deliver a robust, reliable system by using pragmatic, triedand-true technologies. | 3. We celebrate intellectual diversity and have an equal opportunity employer policy.</s> | Maximus is an equal opportunity employer, which not only includes standard protected categories, but also celebrates intellectual diversity. They offer premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage), full suite medical, dental, vision, life insurance, bestin-class 401K options, flexible vacation/time-off policies, and liquidity of options whenever available. Additionally, they prioritize building trust with clients and closing deals in a fast-paced environment.</s> | 2. The company has raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. | 3. Maximus is seeking a Product Manager, Consumer (or Senior Product Manager) to own the postpurchase customer experience in their high-growth, VC-backed telemedicine startup. | 4. The company values intellectual diversity and celebrates it by not only including standard protected categories but also freedom from discrimination against your free speech and beliefs as long as they are aligned with company values.</s> | 2. We celebrate intellectual diversity | 3. WorldClass Benefits | 4. Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage) | 5. Full Suite: Medical, Dental, Vision, Life Insurance | 6. Bestin-class 401K options | 7. Flexible vacation/timeoff policies | 8. Liquidity of options whenever available | 9. Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) | 10. Maximus is an equal opportunity employer</s> | Best-in-class 401K options | Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)</s> | Commitment to innovation and excellence | Empowering members to achieve their highest potential mentally, physically, and emotionally | Raising the standard for patient-centric care | Personalized solutions tailored to each individual's goals | Integrated approach that combines telehealth services, evidence-based lifestyle interventions, and a supportive community</s> | Maximus is an equal opportunity employer that values intellectual diversity and celebrates personal dedication and interest in health optimization.</s> | 1. MissionDriven Consumer Health Company | 2. Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage) | 7. Equal Opportunity Employer | 8. Celebrates Intellectual Diversity</s> | 2. Provides content, community, and clinical support to optimize men in mind and body. | 3. Raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. | 4. Culture is key at Maximus, so we get to know candidates holistically through our questionnaire. | 5. Worldclass benefits: Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage), Full Suite: Medical, Dental, Vision, Life Insurance, Best-in-class 401K options, Flexible vacation/time-off policies, Liquidity of options whenever available, Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees). | 6. Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. | 7. We celebrate intellectual diversity.</s> | 1. Maximus is an equal opportunity employer. | 2. Worldclass benefits: Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage), full suite: medical, dental, vision, life insurance, best-in-class 401K options, flexible vacation/time-off policies, liquidity of options whenever available, extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees). | 3. Maximus celebrates intellectual diversity and values first principles thinking, courage, compelling storytelling, relentlessness, high horsepower & humility, love of virtue & health.</s> | 1. Maximus is an equal opportunity employer that celebrates intellectual diversity. | 2. They value personal dedication and interest in health optimization (e.g. diet, exercise, sleep, focus, and relationships). | 3. They offer flexible vacation/timeoff policies and liquidity of options whenever available. | 4. They have a strong ownership culture where employees can create huge impact.</s> | 1. MissionDriven Consumer Performance Medicine Telehealth Company | 2. Provides Men and Women with Content, Community, and Clinical Support to Optimize Their Health, Wellness, and Hormones | 3. Achieved Profitability, 8Figure ARR, and is Doubling Year Over Year - With a Strong Cash Position | 4. Raised $15M from Top Silicon Valley VCs such as Founders Fund and 8VC as Well as Leading Angel Investors/Operators from Companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify | 5. Culture is Key at Maximus, So We Get to Know Candidates Holistically Through Our Questionnaire.</s> | Premium Blue Shield Platinum PPO & HMO Plans (up to 80% premium coverage)