Mukuru is a leading next generation fintech business on a mission to make financial services accessible across Africa. As we continue to grow, we’re looking for passionate, reliable, and customer-obsessed individuals to join our frontline team as
Tellers.This is more than just a cashier job — it’s your opportunity to become the face of Mukuru in our booths and branches. You’ll be the first point of contact for customers, providing world-class service, handling sensitive transactions, keeping your space running smoothly, and ensuring a safe and welcoming environment.
Key Responsibilities
Keep It Spotless
- Own your workspace — daily cleaning of your booth and ensuring everything is ready for trade.
- Complete daily security checks and report any irregularities to your Scheduler.
- Log and monitor all visitors, including client liaisons and farmer reps.
- Immediately report suspicious activity.
Transactions Done Right
- Perform KYC checks and ensure all transactions meet compliance standards.
- Accurately handle, count, and sort cash – we trust you to keep things balanced.
- Report suspicious transactions and support AML processes.
- Safeguard cash, devices, passwords, and float at all times.
- Manage your cash-ups daily and ensure everything is ready for the next trading day.
Deliver World-Class Service
- Greet every customer with a smile and a professional attitude.
- Ensure clients walk away satisfied — correct amounts, quick processing (under 2 minutes!), and friendly service are non-negotiables.
- Actively manage queues and help clients with any questions.
Grow With Us
- Take part in regular performance reviews and compliance training.
- Own your development by participating in all KPI discussions and check-ins.
Requirements
Education
- Grade 12 / Matric (Essential)
- Diploma in Accounting, Business, or Computer Science (Essential)
- Proficient in written and spoken English
Experience
- 2–3 years’ teller experience in a financial services environment (Essential)
- Experience with spreadsheets (Advantageous)
Knowledge
- Foreign exchange, reconciliation, AML and KYC
- Customer service principles
Skills
- Excellent computer and telephone skills
- Strong verbal communication
- Time management & attention to detail
- Exceptional interpersonal and organisational abilities
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
