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Account Manager I

CV3 Financial ServicesWorldwideRemote
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Full-timeDescriptionCV3 Financial Services provides financing for non-owner-occupied investment properties, providing flexible loan solutions combined with the experience our customers can trust. CV3 is more than just a lender. We partner with our customers to accelerate real estate opportunities and are invested in their success. We leverage the best technology to eliminate complexity and simplify the loan process, while never losing sight of the value of building personal relationships with our customers. We’ve set the bar high.

The aspirational mission is to be the #1 choice as a trusted capital partner for real estate investors. We are ready when you are! 

Our People are Our Power


Great people make great companies. CV3 has nurtured a people-first culture, an entrepreneurial team, and a disciplined craft that fuels innovation and delivers results. We create lasting client relationships based on trust and transparency. We cultivate these relationships by taking amazing care of our people and our customers. Above all, what sets us apart are our five Core Values, which guide everything we do. 

GENERAL PURPOSE:


The Account Manager I (AM I) is responsible for receiving new loan submissions and coordinating the closing of the loan within a specified time frame. The daily functions include, but are not limited to, verifying borrowers’ information, verifying loan rates, and collecting all necessary data. 

In this position, you will:


  • Provides support to all channels (Retail, Wholesale, Correspondent) Account Executives.
  • Assists AM II with loan processing and gains knowledge of document verification in preparation to fund loans, including initial disclosures.
  • With the assistance of AM III, will maintain an accurate pipeline of loans with 5-10 loans at any given time, learning various facets of responsiveness and needed detail. Demonstrates high prioritization to perform daily follow-up on all deals currently in process, ensuring documents are received in a timely manner.
  • Track to make sure all conditions are satisfied. Informs AM II if missing documents and provides follow-up steps.
  • Reviews files with an eye for quality assurance and verification that any and all pertinent documents are included.
  • Assists AM II with their communication with customers, professionals, managers, AE’s, Underwriters, Funders, and third-party vendors. Holds confidence to communicate the status of activity and escalate issues of concern.
  • Supports the development of peers and self.
  • This position may involve handling confidential and sensitive information as part of its daily responsibilities. Employees are expected to exercise discretion and protect all sensitive data, including but not limited to personal information, loan details, business and financial records, and proprietary materials.

Requirements

Successful candidates will possess:


  • High School diploma or GED; college degree strongly preferred.
  • Minimum 1 year of experience in mortgage origination, preferably in the private/hard money space.
  • Non-agency product preferred
  • Working knowledge and use of MS Office (specifically Outlook, Excel, and Word), imaging system, and the internet.
  • Experience working with LOS Encompass is a plus.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:


  • Demonstrates strong organizational and multi-tasking skills.
  • Flexible and adapts quickly to change.
  • Excellent verbal and written communication skills.
  • Applies critical thinking and basic problem-solving skills.
  • Takes initiative and seeks opportunities to improve processes.
  • Thrives in a fast-paced, team-driven environment.
  • Anticipates needs based on prior experiences and takes proactive measures.
  • Demonstrates a customer- and client-focused approach.

What’s in it for you:


Inspiring Culture: We have earned the reputation as an exceptional workplace, designed with the deepest intentions for you to thrive. We are committed to being a transparent environment where team members are encouraged to ask questions, be heard, and never stop learning. We foster an inclusive and supportive environment where creativity and innovation thrive. 

Talent Development:

We invest in our team members' growth and development. You will have access to ongoing training, mentorship, and opportunities to expand your skill set and advance your career. 

Impactful Work:

Join us in making a meaningful impact. At CV3, we are a team. A highly motivated group of dedicated, talented people, motivating each other and working together towards our shared and individual goals. We show up. Every Day. For each other and our customers. 

Innovation:

We embrace new ideas and technologies. You will have the chance to work on cutting-edge projects and contribute to solutions that shape our industry. 

Work-Life Balance:

We value work-life balance and understand the importance of a healthy and fulfilling personal life. We work with you to determine the best work style for you and CV3.  

Benefits Package:

We provide competitive compensation packages and comprehensive benefits to underscore our commitment to the well-being of our team. 
  • Health Insurance  
  • HSA Account  
  • Accident Insurance  
  • Critical Illness Insurance  
  • Hospital Indemnity Insurance  
  • Dental Insurance  
  • VSP Vision Insurance  
  • Flexible Spending Accounts (FSA)  
  • Group Paid Life and AD&D Insurance Supplemental Coverage  
  • Company Paid Long-Term Disability and Short-Term Disability (Non-CA)  
  • 401 (k) Retirement Plan (2-Year Vesting)  
  • Legal Services  
  • Virtual Behavioral Health  
  • Employee Assistance Program (EAP) 

Employee Perks:

Beyond our comprehensive benefits package, CV3 provides a diverse array of advantages to our team members. These include flexible PTO, birthday and work anniversary gift cards, community outreach opportunities, access to Doordash’s Dash Pass, Employee discount program - Great Work Perks, an onsite dog park at our headquarters, company swag, stipends, and much more! 
At CV3, we are committed to the principles of diversity, equity, inclusion, and equal opportunity. We build teams and grow talent that reflects the diversity of the clients and communities we serve. Diversity of background, experience, and perspective adds value and depth to our teams and creates better business results.  CV3 is an equal opportunity and affirmative action employer. We take pride in building a workplace culture where all team members feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.

Qualified applicants with arrest or conviction records will be considered in accordance with the ordinance and the California Fair Chance Act.Experience counts, attitude matters. The range listed is just one component of CV3’s total rewards package for our team members. Other rewards may include quarterly bonuses, role-based incentives, and region-specific benefits. A team member’s position within the listed salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

 The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload. Salary Description$24.00 - $27.00 plus monthly incentive

Life at CV3 Financial Services

Thrive Here & What We ValuePeople-first culture | Entrepreneurial team | Disciplined craft that fuels innovation and delivers results | Aspirational mission to be the #1 choice as a trusted capital partner for real estate investors | Partnering with customers to accelerate real estate opportunities | Leveraging technology to eliminate complexity and simplify loan process | Building personal relationships with customers | Cultivating lasting client relationships based on trust and transparency | Taking amazing care of people and customers | Guided by five Core Values that shape everything done at CV3</s> | Partner with customers to accelerate real estate opportunities and invested in their success | Leverage best technology to eliminate complexity and simplify loan process, while never losing sight of value of building personal relationships with customers.</s>
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