TITLE:
NOC Supervisor 2nd Shift (5% Shift differential applies)
REPORTING TO:
NOC Manager
LOCATION:
Charlotte, NC
JOB PURPOSE:
The NOC Supervisor position will be a hands-on technical supervisor to provide guidance and support for a team of NOC engineers. The Supervisor will be the technical subject matter expert at times to perform NOC Engineer duties. He/She will ensure NOC workload is distributed and resolved in a timely manner in order to meet SLA requirements.
REPONSIBLITIES:
- Provide leadership and technical support for any Data or Voice related troubles
- Perform escalations to Conterra’s partners promptly to ensure problem resolution
- Provide updates to Operations leaders on any outages or projects
- Troubleshoot network (Data & Voice) incidents in a timely fashion
- Supervise and approve change management requests and implementation
- Ensure staffing is adequate for their shift
- Supervise technical projects to meet stringent deadlines
- Communicate to NOC staff any changes in processes and procedures
- Suggests improvement initiatives for Conterra’s NOC
SKILLS / QUALIFICATIONS:
- Networking experience in a NOC or Enterprise support role
- Experience with network monitoring tools
- Must have experience with Voice, Data, Microwave and ACL’s
- Experience with telnet, SSH, RDP, and CLI interfaces
- Experience with supervising outages and escalations in a support role
- Experience with supervising a team in a support role
- Must have good customer service and organizational skills
- Willing to be part of the main support during natural disasters
- Strong analytical thinker to gather information and prioritize severity levels
- Willingness to learn new technologies with minimal management
EDUCATION / CERTIFICATIONS:
- High school diploma or G.E.D; BS/BA preferred
- CompTIA Network+
- CompTIA Security+
- Cisco CCNA (strongly prefer CCNP)
What We Offer
- Core values that embody teamwork, integrity, and excellence
- A super talented team who values hard work, success, and fun :)
- Work/Life Balance
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous Vacation schedule, Wellness/Sick time + paid Holiday schedule
- 401K program
Diversity & InclusionConterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
