We are currently looking for a Quality Assurance Officer based in
Saudi Arabia to support our growing operations and franchise partners across the Kingdom and the GCC. This role plays a vital part in ensuring that suppliers, restaurant operations, and franchise outlets consistently meet our food safety, quality, and operational excellence standards.
Key Responsibilities:
- Conduct routine and unannounced Quality Assurance Audits across stores and central kitchens in KSA and GCC.
- Ensure compliance with local and international food safety regulations (e.g., SFDA, HACCP, ISO).
- Deliver training sessions for operations and franchise partners on hygiene, food safety, and quality protocols.
- Monitor and evaluate Quality Control procedures, ensuring alignment with company SOPs.
- Liaise with suppliers to assess and enhance product quality and safety standards.
- Address customer feedback trends, conduct root cause analysis, and support operations teams in implementing corrective actions.
- Maintain detailed records and reports for all audits, corrective actions, and training sessions.
- Support the franchise development team by evaluating potential partners from a compliance standpoint.
Requirements:
- Minimum of 3 years’ experience in Quality Assurance, Compliance, or Food Safety within the F&B, Restaurant, or Food Production sector.
- Experience conducting internal/external audits and working with regulatory bodies.
- Knowledge of SFDA regulations, HACCP, ISO 22000, and local food safety standards in KSA.
- Strong communication and interpersonal skills to engage and train cross-functional teams.
- Willingness to travel across regions to support operations and franchise outlets.
