About DB Comms:
DB Comms, a proud member of The Zenergi Group, is a dynamic and progressive telecoms services provider based in central Scotland, serving businesses across the UK. We deliver comprehensive voice, data, and mobile solutions directly to our business customers, underpinned by The Zenergi Group's strong reputation for exceptional customer service, evidenced by our outstanding 97.5% customer retention rate.We are experiencing exciting growth within our channel business, working collaboratively with other telecoms providers, IT companies, and Energy brokers to enable them to offer a complete telecommunications service portfolio to their clients. To further develop and nurture these crucial partnerships, we are seeking a highly motivated and results-oriented Partner Account Manager to join our expanding team.
About the Role:
As a Senior Account Manager at DB Comms, you will be instrumental in securing customer retention as well as growing revenues by suggestion upgrades or cross selling products that align to your customers requirements, allowing you to deliver our comprehensive suite of telecoms services.
You will be responsible for building strong, mutually beneficial relationships with customers, suppliers and other relevant stakeholders. This role requires a proactive individual with excellent communication, relationship management, and business development skills, capable of working independently and as part of a collaborative team.Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders within customer and partner organisations.Partner Enablement: Understand partner business models and develop tailored enablement plans, including product training, sales support, and marketing resources, to ensure their success in selling DB Comms services.Sales Support: Work closely with partners to identify opportunities, develop joint sales strategies, and provide ongoing support throughout the sales cycle.Performance Monitoring & Reporting: Track your own performance against agreed targets, analyse results, and identify areas for improvement.Communication & Collaboration: Work effectively with internal teams (sales, marketing, operations) to support customer retention and growth campaigns.Market Awareness: Stay up to date with industry trends, competitor activities, and partner feedback to identify new opportunities and refine our sales strategy.Account Management: Manage existing customer and partner relationships, ensuring high levels of satisfaction and identifying opportunities for growth and upselling.Compliance & Governance: Ensure partner activities align with DB Comms policies and procedures.
About You:
- Proven experience in direct / indirect sales, partner management, or business development within the telecommunications is preferred with knowledge of IT, or related industries being advantageous.
- A strong understanding of the direct /indirect sales processes and ability to build and maintain effective relationships.
- Excellent communication, presentation, and interpersonal skills with the ability to influence and negotiate at various levels.
- Strong commercial acumen and a results-oriented approach with a demonstrable track record of achieving targets.
- Self-motivated and proactive with the ability to work independently and manage multiple priorities effectively.
- Strong organizational and time management skills.
- Ability to understand and articulate technical product information.
- Proficiency in CRM systems and Microsoft Office Suite.
- Willingness to travel across the UK as required to meet with customers/ partners.
What We Offer:
- The opportunity to join a growing and ambitious company within a supportive and collaborative environment, this is a key role in driving the success of our channel business.
- Competitive salary and benefits package.
- Opportunities for professional development and growth within The Zenergi Group.
- The chance to work with a high-quality service offering and a company with a strong reputation for customer satisfaction.
- If you are a driven and experienced channel professional looking for an exciting opportunity to make a significant impact, we encourage you to apply.
- Please submit your CV and a covering letter outlining your relevant experience and why you are the ideal candidate for this role
