logo inner

Client Support Representative

BluefinAtlanta, Georgia, United StatesRemote, Onsite
At Bluefin, we thrive in a dynamic and fast-paced environment where innovation and leadership are at the forefront of everything we do. Join us in revolutionizing data security within the integrated payments industry, as we protect over 35,000 companies across 59 countries with our cutting-edge encryption and tokenization technologies. Our collaborative culture empowers you to take initiative and make impactful contributions, while our commitment to professional growth ensures you have the tools and opportunities to excel. Embrace the challenge of working in a vibrant atmosphere that values agility and leadership, and be part of our mission to create secure, frictionless experiences for businesses and their customers. If you’re ready to drive change and make a difference, we invite you to embark on this exciting journey with us!
We are seeking a Client Support Representative to support Bluefin customers with payment gateways and merchant accounts by applying their knowledge of our products and services. This role reports to the Manager, Client Support.

  • Answering inbound calls, emails, and online chats from customers with administrative issues, billing issues or general questions regarding service and documenting all transactions for quality and metrics reporting through the CRM application in Salesforce
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolution quickly and accurately
  • Troubleshooting, researching and resolving issues for our merchants on both internal and external POS (point-of-sale) systems
  • Answering questions regarding payment gateways, pricing, funds settlement, and account updates
  • Collecting required documentation for account changes and assigning to the appropriate department or entity as needed
  • Serving as a liaison to third party payment vendors (e.g. Processor partners, PCI compliance program vendors etc)
  • Proactively reaching out to customers to ensure questions and issues have been resolved
  • Conducting quality control checks on new accounts
  • Working with Sales to resolve administrative or service related issues
  • Process device fulfillment orders for customers 
  • Manage all calls, emails and chats within the SLA set for the department
  • Attend all meetings and trainings and review all training material to stay up to date on changes to program knowledge, systems, and processes
  • Work independently with support from Lead Customer Service Representative, utilizing our knowledge base and real time communication tool SLACK
  • Maintain a quiet, noise-free home office space that is free of distractions
  • Adhering to all organizational and departmental SLAs

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must have and maintain high speed internet. Dial up/satellite internet is not an option
  • Minimum of two (2) years of experience in banking, technical support, customer service or related fields
  • Experience working in the credit card processing industry is strongly preferred
  • Strong computer skills and ability to navigate within various systems; proficiency in MS Office (Excel/Word); Salesforce experience is a plus
  • Proven ability to provide excellent customer service and client satisfaction via identifying underlying client requests and issues and adapting to client needs
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a sense of ownership of tasks and ability to reach resolution
  • Ability to work independently to resolve issues, while contributing to a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Ability to multi-task within a fast-paced environment and act with a strong sense of urgency

Bluefin provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship or immigration status, pregnancy, physical disability, mental disability, age, military or veteran status, marital status, registered domestic partner status, gender, gender identity or expression, sex stereotyping, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, or local laws. 

Life at Bluefin

BLUEFIN, LLC is a national roof, pavement, and building envelope consultant serving clients with large facility footprints. We focus on these areas because theyᅢᄁ¬ツᆲ¬トᄁre typically the largest investments for our clients. They also hold the greatest opportunities to improve facility performance. We deliver an innovative portfolio approach to asset management that significantly reduces costs while improving facility performance. Examples of our current work include: System-wide roof and pavement asset management for 50 schools for a public school district in CO. Pavement management for one of the largest freight railroad networks in North America Roof management for the DC Department of General Services, including assessment, preventive maintenance, leak response, capital planning, design and construction quality assurance. Design and program management of Washington DC SmartRoof program, the nationᅢᄁ¬ツᆲ¬トᄁs first comprehensive, roof-based, clean technology implementation, deploying solar PV, vegetated roofs, and cool roofs on city-owned facilities. Roof management for a large oil services company on over 500 facilities in the US and Canada management including assessment, capital planning, leak response, design management and construction quality assurance. Roof asset management program for over 60M square feet of roofs to the US Air Force nationwide. Management of roof, pavement and building envelope assets for a very large, nationally dispersed food processing company. BLUEFIN, LLC is a privately held company. While we have extensive relationships among contractors and material product suppliers throughout the industries we serve, we maintain complete financial independence and objectivity so that we can put the ownerᅢᄁ¬ツᆲ¬トᄁs priorities first in all of our business dealings. Our headquarters is in Denver, Colorado and we have offices throughout the U.S.
Thrive Here & What We Value- Decentralized Exchange Infrastructure- Early Stage Development- Experienced Team- Shared Passion for Learning- Relentless Drive to Improve- Customer Focus- Collaborative Environment- Agile Methodology- Open Communication- Continuous Innovation
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2025