Job Purpose
The Onboarding Specialist is responsible for delivering a seamless and positive onboarding experience for all new hires. This role ensures that employees are successfully integrated into the organization, aligned with the company culture, and equipped with the resources needed to thrive from day one.
Key Responsibilities
1. Onboarding Coordination
- Manage end-to-end onboarding processes for new joiners across Head Office and Operations.
- Coordinate pre-employment requirements, including document collection, visa processing, and medicals.
- Schedule orientation sessions and ensure all new hires receive welcome kits, systems access, and company materials.
2. Orientation Facilitation
- Conduct engaging and informative onboarding sessions to introduce company policies, values, and brand culture.
- Ensure departmental handovers and buddy assignments are in place for each new hire.
- Provide clear communication on role expectations and company standards.
3. Logistics Management
- Oversee logistics such as airport pickups, accommodation arrangements, and cash advances for newly arriving staff.
- Coordinate with Procurement, Administration, and Accommodation teams for smooth arrivals and transitions.
- Track onboarding expenses and submit timely reports for reimbursement or approval.
4. Employee Experience
- Serve as the first point of contact for new employees during their initial months.
- Monitor onboarding satisfaction through feedback surveys and check-in meetings.
- Proactively resolve issues or escalate concerns to relevant stakeholders.
5. System & Compliance
- Maintain accurate onboarding records in the HR system (HRIS).
- Ensure all documentation is in compliance with labor regulations and company standards.
- Generate onboarding reports and dashboards for leadership review.
Qualifications & Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Minimum 2–3 years of experience in onboarding or HR coordination, preferably in the F&B or hospitality industry.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication skills.
- Proficiency in Microsoft Office and HR systems (SAP, Oracle, or similar).
- Fluency in English; Arabic is an advantage.
