As
Sr. Maintenance Operations Manager II, you'll lead maintenance and sustainment lifecycle operations for information technology systems, ensuring effective warranty and quality management support. This role requires collaboration with government and warranty support points of contact to maintain compliance with policies and optimize operational processes. The analyst will also provide innovative solutions to troubleshoot issues and enhance client satisfaction.We know that you can’t have great technology services without amazing people.
At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Lead maintenance and sustainment lifecycle operations and interface with government and warranty support POCs.
- Manage the warranty and quality management support services for a portfolio of information technology systems and equipment.
- Conduct records management and ensure compliance with inventory, warranty, and maintenance policies.
- Establish and maintain a high level of client trust and confidence and creatively think outside the box to assist with troubleshooting issues and providing innovative solutions that fit customers’ needs.
What you’ll need to succeed:
- An active TS/SCI security clearance.
- A bachelor’s degree in a related field or equivalent experience.
- 7+ years specialized experience in maintenance support of information technology systems and/or communications equipment.
- Expertise in quality management support services leveraging knowledge and skills of Total Quality Management principles, Lean Six Sigma, and/or ISO-9001 Quality Management System standards and methodologies.
- Strong attention to detail and proven experience conducting maintenance inspections, corrective/preventive actions, and accurate records management.
- Strong analytical and problem-solving skills to address challenges that arise in maintenance operations.
- Ability to analyze maintenance data to identify trends, optimize processes, and improve decision-making.
SALARY RANGE: $97,000 - $124,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline:
Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Life at MetroStar
MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people. We are eclectic – coders, creatives, strategists, and everything in between. To find out why we love what we do and to search our open positions, visit us at metrostar.com/join-us
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