Position Title:
Senior Director, Housing Solutions
FLSA Classification:
Exempt
Location:
Various NSO Locations
Position Type:
Full-Time
Reports to:
Chief Operation Officer
EEOC Classification:
Executive/Senior-Level Officials and Managers
Summary:
Reporting to the Chief Operating Officer, provides operational and strategic leadership for the following:
- Permanent Supportive Housing
- Transitional Housing
- PATH/Street Outreach
- Emergency Shelter
- Community Transition Services
Responsibilities:
Primary Job Duties:
- TALENT ACUMEN
- Demonstrated ability to select, develop, engage and retain a diverse, high-performing team. Understands and has a commitment to NSO’s mission, vision, and core values. Is able to guide and motivate team members to work toward common goals. Works collaboratively across the organization to champion creative and progressive goals. Models, expects and rewards the desired outcomes and behaviors and holds team members accountable for the same.
- BUSINESS ACUMEN
- Demonstrated understanding of NSO’s vision, mission and strategy and the ability to craft and execute strategies for her/his areas of responsibility that align with and support the vision, mission and strategy of NSO. Creates an environment that encourages innovation and risk-taking to achieve the vision. Leverages assets in a strategic way to build financial success in order to achieve assigned area’s and NSO’s vision and mission. Effectively manages financial (including grants) and human resources to provide the most appropriate and efficient utilization. Actively seeks revenue-generating opportunities, facilitates opportunities to reduce inefficiency and waste within the organization and develops and achieves performance metrics aligned with NSO’s strategic goals.
- INDUSTRY AND SUBJECT MATTER EXPERTISE
- Demonstrated broad and deep knowledge of and expertise in the healthcare ecosystem (including social determinants of health) and how to appropriately integrate behavioral health and physical health, relevant factors and best/leading practices into NSO’s care delivery model and her/his areas of responsibility. Anticipates internal and external threats and opportunities and adapts area of responsibility as necessary to create successful outcomes. Knowledgeable of current and future trends and legislation affecting NSO and its industry and how they may affect areas of responsibility. Solid understanding of relevant community, industry, environment and economic factors.
- QUALITY, SAFETY AND EFFICIENCY
- Demonstrates a commitment to continuous quality improvement through the development, support and empowerment of assigned staff. Dedicated to providing organization-wide common solutions and services and actively engaging in the development and implementation of organization-wide common solutions and services. Support the design and implementation of enterprise-wide measures for work processes. Seeks internal and external opportunities for synergy and integration.
- CLIENT EXPERIENCE
- Comprehensive understanding of the “Client Experience Journey” and how to transform and align the operations of her/his assigned areas to support the delivery of NSO’s defined “Client Experience Journey”. Creates and executes talent, culture and client strategies that ensure delivery of high-quality services in an efficient, effective and fiscally responsible manner.
Candidate Requirements:
Education, Licensure and Experience Requirements:
- A minimum of 5 years management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, job skills training and holistic health care to the homeless, mentally ill and chemically dependent populations.
- Experience developing and leading strategic plans and quality, safety, transformation and continuous improvement initiatives. Experience developing and managing organizational budgets and leading teams.
- Experience working in Federally Qualified Health Centers (FQHC) and with Health Resources & Services Administration (HRSA) and Substance Abuse and Mental Health Services Administration (SAMHSA) preferred.
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
