ApplyDescription
Atlanta, GA | Full-Time | In-Person Support | Sunday–Thursday ScheduleLeapfrog’s On-Site Support Technicians work directly at client corporate offices across the Atlanta metro area. You’ll be the face of our technical support team—delivering exceptional service, solving hardware and software issues, and making sure our clients can focus on their work without IT headaches.If you love digging into technical challenges and thrive on building strong client relationships, this could be your next leap forward!
What You'll Do
- Deliver deskside support in tandem with Leapfrog’s Support Center team
- Diagnose and resolve issues with PCs, printers, phones, networks, SSO, and software
- Manage the local work ticket queue and prioritize tasks effectively
- Image and deploy workstations for new hires and existing staff
- Maintain documentation of procedures, systems, and assets in our knowledge base
- Collaborate with client contacts, Leapfrog Field Services Supervisor, and our Account Managers
- Implement IT policies and best practices as part of the on-site team
- Support our Security Operations Center (SOC) in mitigating risks and vulnerabilities
- Keep client asset inventories up to date
- Proactively look for ways to improve efficiency and service delivery
Requirements
What You Bring
- Proficiency in Office 365, Azure, and Autotune
- Strong knowledge of PC operations, including hardware, operating systems, and network troubleshooting
- Understanding of TCP/IP, networking layers, and connectivity challenges
- 2–5 years’ experience in a helpdesk, desktop, or support technician role
- Experience with ticketing systems (e.g., Autotask, ServiceNow, Remedy)
- Clear, confident communication skills and a positive, client-first attitude
- Exceptional problem-solving, organizational, and time management skills
- Ability to work independently and adapt to a fast-changing environment
- Comfortable lifting up to 50 lbs and working in physical positions such as kneeling or crouching
- Must be able to work a Sunday through Thursday weekly shift with extended Wednesday hours
Bonus Points
- Prior experience at a Managed Service Provider (MSP)
- Associate or Bachelor's degree in IT, Computer Science, or a related field
- Certifications like:
- CompTIA A+, CompTIA Network+, CompTIA Security+
- Microsoft Certified Professional or Azure Fundamentals
Why Leapfrog?
- Competitive salary ($50,000–$55,000 based on experience)
- Comprehensive benefits: medical, dental, vision, life, and disability
- Telemedicine and wellness programs
- 401(k) with match
- Education/certification reimbursement
- Mileage and expense reimbursement
About Leapfrog Services
Leapfrog is a leading managed IT services provider headquartered in Atlanta, serving businesses and nonprofits worldwide. We’ve been helping organizations focus on what they do best since 1998—by delivering proactive, secure, and always-on support. At Leapfrog, we don’t just fix problems—we jump ahead of them.Salary Description$50,000 - $55,000
