This Learning/Dev Admin Coord & Trainer is responsible for Learning and Development customer service. It supports team members to stay within compliance with their training as it administers the Learning Management System, and all records contained within the system. This position additionally supports the department to provide a centralized onboarding process for new hires as it promotes agency mission and enhances the outcomes of persons centered supports conducting team member training.
Education/Experience:
- Associate degree required.
- Bachelor’s degree preferred.
- 2 years of administrative experience required, preferably in HR.
- 1 years of training experience preferred; human services preferred
- Certification to Train preferred: Mandt, CPR/ First Aid, Mandatory Abuse training, Professionalism
Required Skills/Abilities:
- Detail-oriented with strong organizational and time management skills.
- Problem-solving skills and the ability to multi-task with a results-oriented mindset.
- Strong systems skills required (EXCEL, WORD, HRIS).
- Strong interpersonal, oral, and written communication skills.
- Strong interpersonal and customer service skills.
Duties/Responsibilities:
Administrative:
- Promote Penn-Mar’s culture focusing on the connection to the agency mission and person-centered service delivery.
- Perform customer service - open, review, clarify, research, resolve, and respond to incoming requests.
- Administer the Learning Management System (LMS) and all records contained within the system.
- Ensure team member training transcripts are maintained.
- Support operation team members and external entities to pull reports of those records, as necessary.
- Administer training documentation into appropriate systems (DocStar, Office 365)
- Ensure team member certifications are maintained.
- Support operation team members and external entities to pull certifications records, as necessary.
- Track of Annual/ Biannual Training.
- Tracking, documenting, and reporting on status.
- Communicate with operations leadership to keep team members within compliance.
- Support with onboarding new hire orientation and execution.
- Input L&D Training calendar into LMS system and L&D Outlook Training Room Reservation Calendar.
- Support Operation team members with navigating room reservations in the training rooms.
- Administer for partner platforms (OFL).
- Support operation team members and external entities to pull reports of those records, as necessary.
Trainer:
- Deliver agency orientation program for new hires.
- Deliver state-mandated training and elective training including but not limited to:
- Mandt
- CPR/ First Aid/ AED
- Mandatory abuse training
- Professionalism
- Other trainings TBD
Other duties as assigned
Physical Requirements:
The position of Learning & Development Administrative Coordinator & Trainer is a daytime role, with regular evening responsibilities and occasional weekend hours expected. Some training courses require significant physical exertion and stamina (e.g., MANDT, CPR). Setting up a training environment requires furniture rearrangement, which includes moving and/or lifting heavy tables, chairs, partitions, and other objects. Travel within the state is occasionally required. Clerical duties, committee and administrative meetings and some training situations require that information encountered in those situations be treated confidentially.
Budgeted Hourly Rate: $24 to $27 (commensurate with experience).
*Multiple factors are taken into consideration to arrive at the final salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role offered, the work location, and business considerations.
Benefits:
- Medical, dental, & vision plans
- Paid vacation - Earned at .0615 per hour worked for eligible employees (equates to about 16 days per year for full-time employees)
- Holiday pay, with 11 holidays observed
- Flexible Spending Account (FSA)
- Health Reimbursement Account (HRA)
- Basic Life & AD&D insurance
- Employee Assistance Program (EAP)
- 403B Retirement
Penn-Mar is an Equal Opportunity Employer and is committed to diversity and inclusion.
