Program Director at HighRadius

Summary:

The Program Director will play a key role on the Consulting team as we continue on our high-growth journey. In this role, you'll be hands on, managing multiple complex cloud-based SaaS integration projects from start to finish. You will become a trusted adviser to our customers, building strong relationships with both clients and internal stakeholders, leading a team to deliver the highest customer satisfaction. You're a great fit if you thrive in a fast-paced environment and are a dynamic, collaborative leader that has a track record of rallying and mentoring teams to success.

Responsibilities:

Build and strengthen relationships with assigned portfolio of external and internal stakeholders to drive a high-quality experience for our clients.
Orchestrate and lead HighRadius implementation services and affiliated projects for assigned portfolio of clients (5-10), including activities such as developing plans, estimations, defining scope, facilitating change management, negotiations, etc
Provide insights and industry experience in building and iterating upon best practices and benchmarks from completed projects. Resulting to a high satisfaction and low-effort experiences for our clients.
Achieve strategic trusted adviser-level relationship with Clients. Create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
Manage client expectations, risks and project issues. Triage client escalation while working with CVMs and HRC leadership.
Anticipate and mitigate change in scope, ensuring that project is delivered on-time and on-budget. Conduct and implement a balanced scope and change request process.
Lead and enable an agile, customer-obsessed team of project managers and consultants
Identify and provide org change management assessment to determine OCM requirements (training, communications, benefits realization)

Requirements:

Bachelor's degree required
10+ years of progressive consulting end-to-end project management experience, including experience working with external clients
Experience in functional or technical role program managing O2C implementations
Independent thinking with keen problem solving skills
High organization and prioritization skills
Excellent verbal, written and interpersonal skills
Willingness to travel up to 40%

Life at HighRadius

HighRadius offers cloud-based Autonomous Software for the Office of the CFO. More than 800 of the world’s leading companies have transformed their order to cash, treasury, and record to report processes with HighRadius. Our customers include 3M, Unilever, Anheuser-Busch InBev, Sanofi, Engie GBS Solutions, Kellogg Company, Danone, Hershey’s, and many more. Autonomous Software is data-driven software that continuously morphs its behavior to the ever-changing underlying domain transactional data. It brings modern digital transformation capabilities like Artificial Intelligence, Robotic Process Automation, Natural Language Processing, Connected Workspaces and LiveCube, a No-code Platform, as out-of-the-box capabilities features for the finance & accounting domain.

Thrive Here & What We Value

Collaborative environment

Innovation and creativity

Employee growth and development

Worklife balance

Outstanding performance recognition

ZINGy work environment

Equal employment opportunities

PreIPO Global SaaS opportunity

Paid parental leave

Diverse hiring practices

Job Functions1. Project Management2. Client Relationship Building3. Strategic Planning4. Change Management5. Team Leadership

Job Requirements1. Bachelor's Degree Required2. 10+ Years of Progressive Consulting Endto-End Project Management Experience3. Experience Working with External Clients4. Experience in Functional or Technical Role Program Managing O2C Implementations

Skills1. Cloudbased SaaS Integration Projects2. Customer Satisfaction3. Collaboration and Mentoring4. Problem Solving5. Prioritization and Organization1. Excellent Communication Skills2. Strong Interpersonal Skills3. Independent Thinking4. Keen Problem Solving Skills5. Willingness to Travel

Program Director

Summary:

Responsibilities:

Requirements:

Life at HighRadius

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