IT Helpdesk Specialist

Lead BankLee's Summit | Blue Springs, Missouri, United StatesOnsite

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems.

Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

Role Description:

Lead is seeking an enthusiastic and customer-focused IT Helpdesk Specialist

to join our Information Technology team. This entry-level role is ideal for someone beginning their career in IT or with 1–2 years of related experience. The IT Helpdesk Specialist will be responsible for providing day-to-day technical support to employees and assisting with basic maintenance of our IT systems across branch and office environments. You’ll work closely with the IT Support Lead and team to help resolve technical issues, set up and maintain hardware, and ensure that employees receive timely support with their devices, accounts, and common IT tools.

In this role you will:

Provide first-line technical support for employees, both in-person and remotely, by troubleshooting hardware, software, and connectivity issues.
Set up and configure desktops, laptops, phones, and peripheral equipment for new hires and existing staff.
Support onboarding and offboarding processes, including account setup, password resets, and equipment handoffs.
Document support requests and resolutions in the IT help desk system, ensuring accurate records and identifying patterns.
Assist in maintaining and supporting office and branch IT equipment, including printers, phones, and meeting room technology.
Escalate more complex issues to senior IT staff when necessary and follow up to ensure resolution.
Maintain an organized inventory of IT equipment and track hardware assignments.
Stay current on internal IT policies, security practices, and basic troubleshooting methods.

Qualifications:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
0–2 years of experience in a technical support, help desk, or desktop support role.
Familiarity with Windows and/or Mac operating systems.
Basic knowledge of networking concepts (e.g., IP addresses, Wi-Fi connectivity, printers).
Customer service mindset with strong verbal and written communication skills.
Willingness to learn and grow in a team-oriented environment.
Ability to follow documented procedures and work independently with guidance.
Experience with help desk ticketing systems (e.g., Jira, Zendesk, Freshservice) preferred.
Familiarity with Active Directory preferred.
Familiarity with Microsoft 365, Google Workspace, or other common business productivity tools preferred.
Exposure to mobile device management (MDM) or identity and access management tools is preferred.

What we offer:

At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
Competitive compensation based on experience, geographic location, and role
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

$68,900 - $100,000 a year

Note:

While this position is based out of our Lee’s Summit location, candidates must be comfortable traveling to our Crossroads location if/when business needs require it.*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#LI-BC1Apply for this job

Life at Lead Bank

Thrive Here & What We Value1. Inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. | 2. Fun and challenging team environment in a dynamic industry with ample opportunities for career growth | 3. Competitive compensation based on experience, geographic location, and role | 4. Paid parental leave based on role eligibility | 5. Flexible vacation policy, including PTO and paid holidays based on role eligibility</s> | 2. Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role | 3. Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leave | 4. Flexible vacation policy, including PTO and paid holidays | 5. Fun and challenging team environment in a dynamic industry with ample opportunities for career growth</s> | 2. Nontraditional banking atmosphere that allows each client to have a personalized, immersive experience. | 3. Fastpaced environment where Branch Bankers work alongside our clients to help them achieve their financial goals. | 4. Relationshipbuilding approach removes any sales pressure, allowing our bankers to focus on what’s most important to us: meeting the needs of our clients. | 5. Interdepartmental collaboration has allowed Branch Bankers to learn and find new passions. | 6. A challenging and fulfilling opportunity to join one of the most experienced teams in banking and fintech. | 7. Fun teamoriented environment where your career will be supported.</s> | Designing benefits to support company culture and principles | Fostering an efficient and inspiring work environment | Creating conditions for team members to give their best in both work and life.</s> | 2. Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role. | 5. Fun and challenging team environment in a dynamic industry with ample opportunities for career growth.</s> | Lead is committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pursuant to the San Francisco Fair Chance Ordinance, Lead will consider for employment qualified applicants with arrest and conviction records.</s> | 2. Designing benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life. | 3. Fun and challenging team environment in a dynamic industry with ample opportunities for career growth.</s> | Personalized banking services and solutions | Relationship-building approach | Non-traditional banking atmosphere | Client support role | Multitasking and prioritizing work using discretion | Discretion in handling confidential information | Fluency with Lead's suite of personal and business financial products | Cross training for Branch Banker position after Teller duties are mastered</s> | 3. Competitive compensation based on experience, geographic location, and role. | 4. Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leave | 6. Fun and challenging team environment in a dynamic industry with ample opportunities for career growth.</s> | 3. Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role | 4. Paid parental leave and flexible vacation policy | 5. Designing benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life.</s> | 4. Wellness benefits including FSA, HSA, and HRAPaid parental leave | 5. Flexible vacation policy</s> | 2. Competitive compensation based on experience, geographic location, and role | 3. Wellness benefits including FSA, HSA and HRAPaid parental leave | 3. Wellness benefits including FSA, HSA, and HRAPaid parental leave | 2. Paid parental leave and flexible vacation policy. | 3. Competitive compensation, including opportunities for equity grants based on experience, geographic location, and role. | 4. Fun and challenging team environment in a dynamic industry with ample opportunities for career growth.</s> | 2. Competitive compensation based on experience, geographic location, and role. | 3. Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leaveFlexible vacation policy, including PTO and paid holidaysA fun and challenging team environment in a dynamic industry with ample opportunities for career growth</s> | 3. Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role.</s> | 5. Flexible vacation policy, including PTO and paid holidays</s> | 3. Wellness Benefits, Including FSA, HSA and HRAPaid Parental Leave | 2. Fun and challenging team environment in a dynamic industry with ample opportunities for career growth. | 4. Flexible vacation policy, including PTO and paid holidays.</s> | 3. Flexible vacation policy, including PTO and paid holidays | 3. Fostering an efficient and inspiring work environment | 4. Creating conditions for team members to give their best in both work and life.</s>