Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
We are looking for a Technical Account Manager (TAM) to oversee and address Awardco clients’ technical needs. TAMs are masters of the Awardco software and are recognition subject matter experts. A TAM’s primary responsibility is to develop a strong understanding of their client’s internal operating environment and relevant business objectives so as to align them with the capabilities of the Awardco platform. They are responsible for providing technical advice and consulting to clients, working alongside a CSM on assigned accounts to assist with configuring and optimizing the product after the initial Awardco setup to ensure it meets the client's specific needsTAMs drive program success through a collaborative approach that isolates program specific pain points and deploys creative solutions, leveraging Awardco’s powerful software, to address them.
As a project manager at Awardco, the TAM will provide white glove support and guidance to improving end user experience and will act as the solutions engineer to deploy the ideas developed in tandem with client stakeholder partners.
What you will do:
- Client Book Support
- Aligning technical solutions with client objectives and provide in-depth product expertise
- Maintain knowledge of software features and releases and proactively implement new features with clients where necessary
- Investigate outstanding technical issues that have become a cancel risk, implementing proactive customer follow-up to mitigate churn
- Build robust relationships with clients and acquire a comprehensive understanding of their business practices and operational environment.
- Liaise with product for escalated technical issues and highly requested or necessary platform features
- Proactively support Success Plans prescribed by CSM and provide prescriptive guidance to prove the value of Awardco.
- Pre-Sale Consultative Services
- Collaborate with Sales on Enterprise and Strategic accounts as technical advisors and platform experts. Offer prescriptive guidance for best practices and change management as it pertains to the client’s desired outcomes.
- Hourly Based Post-Launch Build Projects
- Scope and complete projects for live clients. These projects include, but are not limited to, platform merges, plateform duplications, program builds, and custom reporting structure.
What you will bring:
- A bachelor's degree
- 3+ years of experience in technical support
- Sound technical knowledge, including SSO and SFTP
- Excellent communication, organization, critical thinking, and problem-solving skills
- Results-driven, tech-savvy professional
- Ability to explain technical details and requirements to a non-technical audience
Why Awardco:
- We have a revolutionary, client-approved product.
- One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
- Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
- Backed by renowned investors, both local and national.
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer:
Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.
