Customer Success Manager (AI Business Solutions)

EudiaPalo Alto, California, United StatesOnsite

About Eudia:

Eudia is redefining the future of legal work with AI-powered Augmented Intelligence, enabling Fortune 500 legal teams to move faster, manage risk more effectively, and unlock new business value. Backed by $105M in Series A funding led by General Catalyst, we’re building a category-defining platform that blends AI-driven automation with human expertise, transforming legal from a cost center into a strategic growth driver. At Eudia, we move fast. Unlike traditional enterprise software, our teams ship solutions in days, not months—delivering real impact for some of the world’s largest companies, including Cargill, Coherent, DHL, and Duracell.

We’re solving one of the most complex, unsolved challenges in AI: bringing trust, accuracy, and security to legal automation. We’re a team of builders, operators, and problem-solvers who are passionate about reshaping an industry that has long been resistant to change. If you’re looking for a place where you’ll be challenged, take ownership from day one, and work alongside some of the brightest minds in AI and legal —we’d love to meet you.

About the role:

As Customer Success Manager (AI Business Solutions), you will lead strategic AI transformation initiatives for Fortune 500 legal departments and will be responsible for successful delivery of our platform and solutions. Operating at the intersection of strategy and execution, you’ll own senior client relationships and shape how leading organizations leverage AI to transform their operations. You will be the primary advocate for enterprise clients, ensuring successful implementation, adoption, and measurable success of our platform and will bring an analytical mindset to assess business value, determine ROI, and establish success metrics for ongoing customer engagements.We are especially seeking individuals with experience from top consulting firms or with a proven track record in managing the delivery and success of complex software implementations for enterprise clients.

This role offers significant autonomy, executive exposure, and the opportunity to shape both client strategy and product direction.

Key Responsibilities:

Strategic Vision & Solution Design
Co-create innovative AI solutions with Fortune 500 legal departments, aligning workflows and technology to unlock breakthrough value
Educate and inspire customers on AI possibilities, serving as their trusted advisor on emerging capabilities and future state vision
Design and implement multi-year roadmaps that address complex functional and business challenges
Value Creation & Delivery
Lead end-to-end implementation of AI initiatives, quarterbacking cross-functional teams to deliver high-stakes programs with measurable business impact
Orchestrate internal resources to bring the best of our capabilities to each customer
Develop and implement frameworks to measure ROI and showcase value realization to stakeholders
Customer Leadership & Growth
Build and nurture executive relationships across legal, technology, and business functions
Identify and unlock new value opportunities within existing customers
Lead customers through their AI transformation journey while expanding relationships and unlocking additional value
Product & Function Development
Be the voice of the customer internally, shaping our product roadmap and go-to-market strategy
Lead the development of best practices and frameworks that can scale across our customer base

Qualifications:

2-3 years of experience in consulting, enterprise software implementation, or equivalent strategic roles
Bachelor’s degree in business, computer science, or related fields
Exceptional analytical capabilities and structured problem-solving skills demonstrated through complex client engagements or software implementation programs
Strong interpersonal and collaboration skills for building strong, lasting relationships
Proven ability to tailor communication to diverse technical, sales, and executive-level stakeholders
Excellent organizational, time management, verbal, and written communication skills
Track record of handling multiple projects and workstreams concurrently
Proficient in GSuite and Microsoft tools
Experience working with Enterprise legal operations (Legal Ops) is preferred
Enthusiasm for AI transformation, legal technology, or disruptive service models

$125,000 - $160,000 a yearThe posted salary range is based on our research for companies of our stage and size while in compliance with California law. However, this is just a base compensation range and we would encourage those who are interested in Eudia to apply and have an initial discussion.This is a unique opportunity to shape the future of Eudia through Operations that enable our product to be deployed successfully. You will play a critical role in driving our growth and success in scaling up Eudia’s product deployment.

Eudia offers a collaborative and innovative work environment, and the chance to work with a passionate and proven founding team that is dedicated to Eudia’s mission.Apply for this job

Life at Eudia

Thrive Here & What We ValueImpactful Work: Be part of a team that’s at the forefront of AI innovation. | Growth Opportunities: Work in an environment that encourages professional growth and the exploration of new ideas. | Dynamic Culture: Join a group of passionate, driven individuals who are committed to making a difference.</s> | 1. Passionate, driven individuals who are committed to making a difference | 2. Encourages professional growth and the exploration of new ideas | 3. Dynamic culture</s> | Passionate about reshaping an industry that has long been resistant to change. | Dynamic culture with a group of passionate, driven individuals who are committed to making a difference.</s> | Dynamic culture: Join a group of passionate, driven individuals who are committed to making a difference</s> | Eudia is redefining the future of legal work with AI-powered Augmented Intelligence. | Enabling Fortune 500 legal teams to move faster, manage risk more effectively, and unlock new business value. | Backed by $105M in Series A funding led by General Catalyst, we’re building a category-defining platform that blends AI-driven automation with human expertise, transforming legal from a cost center into a strategic growth driver. | At Eudia, we move fast. Unlike traditional enterprise software, our teams ship solutions in days, not months—delivering real impact for some of the world’s largest companies, including Cargill, Coherent, and DHL. | We’re solving one of the most complex, unsolved challenges in AI: bringing trust, accuracy, and security to legal automation. | We’re a team of builders, operators, and problem-solvers who are passionate about reshaping an industry that has long been resistant to change. If you’re looking for a place where you’ll be challenged, take ownership from day one, and work alongside some of the brightest minds in AI and legal—we’d love to meet you.</s> | Collaborative, innovative environment where your work makes a real impact | Passionate team committed to excellence | Exciting journey in the legal tech industry</s> | Eudia is redefining the future of legal work with AIpowered Augmented Intelligence. Enabling Fortune 500 legal teams to move faster, manage risk more effectively, and unlock new business value. Backed by $105M in Series A funding led by General Catalyst, we’re building a category-defining platform that blends AI-driven automation with human expertise, transforming legal from a cost center into a strategic growth driver.</s> | Eudia is a collaborative and innovative work environment that offers significant autonomy, executive exposure, and the opportunity to shape both client strategy and product direction.</s> | Collaborative, high-energy environment where your ideas matter, and your contributions drive real change | Competitive salary, comprehensive benefits, and a front-row seat to building a category-defining company.</s> | Backed by $105M in Series A funding led by General Catalyst.</s> | 1. Impactful Work: Be part of a team that’s at the forefront of AI innovation. | 2. Growth Opportunities: Work in an environment that encourages professional growth and the exploration of new ideas. | 3. Dynamic Culture: Join a group of passionate, driven individuals who are committed to making a difference.</s> | 1. Fastpaced and iterative environment | 2. Collaborative teams across multiple time zones | 3. Passionate about reshaping an industry that has long been resistant to change.</s> | 1. Highgrowth company at a pivotal inflection point, scaling rapidly through strategic acquisitions and groundbreaking enterprise partnerships. | 2. Be part of Eudia’s mission to redefine how legal services are delivered — we’re not just building a company,we’re creating an entirely new category at the intersection of AI, enterprise services, and legal infrastructure. | 3. Join a highimpact role with strategic visibility, helping set the financial foundation for one of tech’s most ambitious transformation stories. | 4. Enjoy competitive compensation, longterm equity upside, and the chance to grow with a company that’s setting a new standard for what’s possible in enterprise transformation.</s> | Passionate and proven founding team that is dedicated to Eudia's mission | Dynamic culture of passionate, driven individuals who are committed to making a difference | $200,000 - $300,000 a year</s> | 1. Competitive compensation, benefits, and the opportunity to scale a critical function in a categorydefining company. | 2. Collaborate with toptier GTM and Product leaders who are redefining legal operations. | 3. Work at the forefront of enterprise AI and legal tech, developing goto-market strategies in one of the most complex and high-impact industries.</s> | Impactful work in a rapidly evolving industry | Growth opportunities in an environment that encourages professional growth and the exploration of new ideas | Dynamic culture of passionate, driven individuals who are committed to making a difference</s> | 1. Impactful work at the forefront of AI innovation | 2. Growth opportunities in an environment that encourages professional growth and exploration of new ideas | 3. Dynamic culture of passionate and driven individuals committed to making a difference</s> | Founding Impact – As our first design hire, you’ll shape the brand, design systems, and creative culture of a category-defining company | Enterprise-Grade Challenge – Your work will help establish trust with some of the largest companies in the world — and be seen by C-level buyers | Creative White Space – No legacy constraints, no “house style” to conform to — just the opportunity to build something excellent | Smart, Ambitious Team – Work closely with founders, engineers, and GTM leaders who care deeply about quality and craft | Top-Tier Compensation & Perks – Competitive salary, equity, full health/dental/vision, 401(k) match, flexible PTO, learning stipend, and your ideal design setup | Hybrid with Purpose – We believe some of the best creative work happens in person. Expect ~3 days/week in our Palo Alto office (free lunches included)</s> | Eudia is a team of builders, operators, and problem-solvers who are passionate about reshaping an industry that has long been resistant to change. | We move fast. Unlike traditional enterprise software, our teams ship solutions in days, not months—delivering real impact for some of the world’s largest companies, including Cargill, Coherent, DHL, and Duracell. | We’re solving one of the most complex, unsolved challenges in AI: bringing trust, accuracy, and security to legal automation.</s> | High-caliber team, fast-moving environment | Real learning and growth opportunities | $80,000 - $120,000 a year</s>

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