ABOUT LITERATI
Think of your favorite book from childhood. Got it? Great. Now, that warm, joyful feeling you have right now—that’s what we do. Literati is a modern children’s book company focused on building reading skills so kids can grow to be their best selves. We make it easy to find books kids love through school book fairs and book clubs using a unique mix of expert curation and data science. We’re on a mission to help parents ignite a love of learning and a love of life.As a Seasonal Support Associate focused on Book Fairs, you’ll be an essential part of ensuring Book Fair Coordinators run a successful fair.
You’ll provide exceptional customer service via phone and email, help enter book orders for schools, and coordinate with other departments to ensure each school is fully taken care of.To be equitable to all Literatians, we have set compensation and a non-negotiation policy- we don't think a person’s pay should be determined by how comfortable they negotiate. As a result, we like to be transparent and up-front about the compensation. The hourly rate for this role is $17.50 per hour.
ABOUT YOU
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Ability to prioritize and multitask
- Organizing your work to stay on task
- Utilizing resources to provide great customer service
WE’D LOVE TO SEE
- Experience answering phones and emails
- Strong organizational skills
- Flexibility to change tasks throughout the day
ABOUT THE ROLE
- Answering customer inquiries via phone and email
- Providing personal customer service to the contact running the book fair at the school
- Checking in with the contact at the school to help run their fair
- Distributing resources to the book fair contact to assist in book fair planning and operation
- Providing internal support for Business Development Reps and Account Managers
- Using Google Sheets and Salesforce
- Communicating with operations to ensure the fairs stay stocked through their duration
- Updating the CRM as customer inquiries are solved
- Entering sales orders on behalf of customers
- Operating and helping instruct customers on how to use the Square register
Hours: This position will be scheduled 25 hours per week from approximately August 24 - November 22, 2025. You may be asked to work up to 29 hours on busy weeks, likely to occur between October 15 - November 15. Operating hours for this department are from 9am - 9pm CST. Successful candidates will be asked to return in future seasons.At Literati, our employees are our greatest asset, and we strive to create a culture that empowers, inspires, and supports them in achieving their full potential. As an employee of Literati, you will:
Be part of a mission-driven company that is making a real difference in children’s lives by igniting a love of learning and a love of life.Work alongside some of the brightest, most creative, and most empathetic minds in the industry who are passionate about solving interesting challenges every day.Access ongoing professional development opportunities to enhance your skills and advance your career.Enjoy a flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration.Receive competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off, to ensure that you and your family are cared for.Literati was recently named Inc. magazine’s 7th fastest growing company in Texas, the 77th fastest in the United States and included in Built In Austin’s 2022 & 2023 Best Places to Work. Jessica Ewing, Literati’s Founder and CEO, was named one of “Google’s Top 12 Most Innovative Minds” by Fast Company. We’ve raised over $60M in venture capital to date, with key investors including Founders Fund, General Catalyst, Felicis,01A, and Stephen Curry’s SC30.We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people.
We seek people with drive and a touch of alchemy. We also recognize that some people — particularly underrepresented groups, women, BIPOC, LGBTQ+, etc. — may not be comfortable applying to a position unless they meet 100% of the qualifications. Even if your experience isn’t a precise match for the role, we highly encourage you to apply. And if your career has taken you to some spectacular — or spectacularly strange — places, we love a good story.
