Description
THE ROLE:
The role of Systems Administrator II - is an individual contributor who is responsible for advanced-level management, troubleshooting, and resolving server, infrastructure, and workstation issues. This role supports various business applications, operating systems, and hardware and may also be responsible for the deployment of new infrastructure, cloud services, and development hardware to support our game development teams.
WHO YOU ARE:
- You are respectful, trustworthy, and approachable.
- You have a strong sense of mentorship and cooperation with teammates, willing to jump in and help anywhere you are needed.
- Familiar with the complexities of a hybrid cloud environment and supporting services on Windows and Linux.
- Passionate about new technology, automation, and scalability.
- A clear communicator who believes in future-proofing systems with documentation, configuring high availability and understanding how systems can be scaled practically.
WHAT YOU WILL DO:
- Review, triage, respond, and support requests through an internal Help Desk ticketing system
- Install, modify, or repair server and computer hardware or software, including managing user accounts
- Communicate Help Desk Ticket status to requestors and stakeholders, including providing follow-ups and conducting further investigations as needed
- Manage and prioritize tasks and maintain accurate records of issues in the helpdesk system
- Collaborate with senior IT staff, developers, and other departments to design and implement scalable, secure, and resilient IT infrastructure solutions
- Participate in employee onboarding activities, such as automated deployment of new workstations, setting up user accounts, and helping on a new hire’s first day
- Troubleshoot, isolate, and resolve advanced or escalated technical issues involving software, hardware, networking, and everything in between
- Perform regular system maintenance, updates, and patching, including some after-hours support as needed
- Manage and execute IT projects from the department’s backlog, ensuring timely delivery and documentation
- Contribute to and maintain IT and company documentation, such as Knowledge Base Articles, Confluence pages, and SharePoint sites
- Review, triage, respond, and support requests through an internal Help Desk ticketing system
- Install, modify, or repair server and computer hardware or software, including managing user accounts
- Communicate Help Desk Ticket status to requestors and stakeholders, including providing follow-ups and conducting further investigations as needed
- Manage and prioritize tasks and maintain accurate records of issues in the helpdesk system
- Collaborate with senior IT staff, developers, and other departments to design and implement scalable, secure, and resilient IT infrastructure solutions
- Participate in employee onboarding activities, such as automated deployment of new workstations, setting up user accounts, and helping on a new hire’s first day
- Troubleshoot, isolate, and resolve advanced or escalated technical issues involving software, hardware, networking, and everything in between
- Perform regular system maintenance, updates, and patching, including some after-hours support as needed
- Manage and execute IT projects from the department’s backlog, ensuring timely delivery and documentation
- Contribute to and maintain IT and company documentation, such as Knowledge Base Articles, Confluence pages, and SharePoint sites
QUALIFICATIONS:
- 3-5 years of systems administration experience, with increasing responsibility and exposure to modern systems management tools
- Experience creating, managing, and improving workstation and server deployment processes
- Advanced experience maintaining and updating Windows client and server operating systems
- Experience providing support to remote workers, including familiarity with remote co-working technologies, systems, and hardware
- Advanced knowledge of Linux systems, command-line tools, virtualization and containers
- Advanced experience with PowerShell scripting and task automation
- Advanced experience administrating and implementing company-wide messaging systems such as Slack, Discord, and MS Teams
- Advanced experience working with and supporting Atlassian products, such as Jira and Confluence
- Advanced experience working with and supporting Microsoft collaboration products, such as Office 365 and SharePoint
- Advanced experience administrating Microsoft environments through tools like Azure and Windows Server
PREFERRED SKILLS:
- Advanced ability to troubleshoot technical issues, isolate problems, determine solutions, and deploy fixes
- Advanced familiarity with computer and server hardware, including the ability to plan and assemble workstations and install servers into racks with minimal guidance
- Advanced understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs)
- Ability to lift forty pounds
- Excellent customer service skills, verbal, and written communication skills
- Ability to understand and follow written and verbal instructions
- Ability to identify deficient or ineffective processes, propose solutions, and implement them
About ProbablyMonsters™
ProbablyMonsters is a AAA independent video game company that aims to change the way games are made. We unite a diverse roster of development teams in a healthy, rewarding culture. We believe empowered creators build the most engaging games and deliver the best player experiences. ProbablyMonsters is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. Benefits:
- We provide a rich benefits package:
- Medical Coverage - health, dental, and vision paid at 100% for the employee and dependents are subsidized by the Company.
- Healthcare spending accounts, dependent care spending accounts, life and AD&D insurance.
- 401(k) with an annual contribution by the Company.
- Paid holidays and vacation, bereavement leaves, and parental leave.
Eligibility to participate in these benefits may vary for part-time and temporary full-time employees and interns with the Company. Compensation:
- This is a full-time, benefits-eligible, exempt (salaried) position.
- In addition to base pay, employees in this role may be eligible for additional incentives, such as short- and long-term incentives. Incentive compensation is not guaranteed.
