Description
The PositionWe are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.
Responsibilities & SkillsYou should:
- Problem solver,Independent worker, logical and critical thinker.
- Highly adaptable to a new working environment.
- Ability in Learning new skills and applying them for efficient customer issue resolutions.
- Client oriented thinking, ensuring high customer satisfaction indices.
- Collaboration with cross-functional teams.
- Ability to explain technical concepts to non-technical individuals.
Required Skills:
- Excellent communication and interpersonal skills.
- Bachelor’s degree or equivalent experience.
- 2+ years in a Technical support role in SaaS enterprise products.
- Strong Experience with SQL for querying databases.
- Knowledge of REST APIs, Postman, Kibana, Grafana.
- Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs.
- Basic Knowledge on cloud technologies.
- Basic Python knowledge.
- Having a background in the clean energy domain is an added advantage.
Qualifications
- Bachelor's in Engineering, or a related field.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Life at Uplight
Thrive Here & What We Value1. B Corp Certified | 2. Committed to Taking Our Work and Mission Seriously | 3. Focused on Career Growth by Following Defined Career Ladders | 4. Committed to the Environment, Employees, and Communities | 5. Proud to be Over 500+ PurposeDriven Individuals Helping to Create a More Sustainable Planet</s> | Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future. | Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation. | Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally. | Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds. | Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized.</s> | Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | 1. Uplight values and mission | 2. Inclusive workplace where everyone feels respected, empowered, and heard | 3. Collaborative environment where your ideas are valued and your contributions | 4. Comprehensive benefits package | 5. Robust learning and development programs</s> | Dedicated to building a diverse, inclusive, and authentic workplace | Celebrates diversity and fosters an inclusive workplace where everyone feels respected, empowered, and heard | Offers comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help employees thrive both personally and professionally.</s> | Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | Collaborative problem solving | Sophisticated design | Quality product</s> | 1. Passion for driving impactful change toward energy efficiency and sustainability | 3. Collaborative environment where ideas are valued and contributions recognized</s> | Uplight is committed to both social and environmental responsibility as a certified B Corporation. | They offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation. | They celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. | They offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help employees thrive both personally and professionally. | They are part of a growing movement that is passionate about creating a more sustainable future.</s> | Great team with excellent benefits</s> | Comprehensive benefits package and other perks.</s> | Passion for changing the way millions of people save energy | Commitment to collaborative problem solving, sophisticated design, and quality product | Collaborative work environment | Opportunities for professional growth and development | Flexible work schedule options | Recognition for outstanding performance</s> | Great team with excellent benefits.</s> | 1. Committed to the environment, our employees, and our communities. | 2. Focused on career growth by following defined career ladders. | 3. Committed to taking our work and mission seriously and….we love to laugh! | 4. We also provide: 401k Match, Medical, vision, and dental insurance, Monthly wellness stipend, Peer to peer recognition program, Management by objectives bonus plan, Innovative flexible time off policy, Exceptionally collaborative and cool office spaces | 5. Why Join Uplight in Leading the Fight Against Climate Change? At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges.</s> | Full ownership of the development process | Commitment to collaborative workflows | Command line confidence | Knowledge of modern authorization mechanisms, such as JSON Web Token</s> | Collaborative environment that fosters collaboration and innovation</s> | 1. Uplight is committed to building a diverse, inclusive and authentic workplace. | 2. Uplight offers ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation. | 3. Uplight provides comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help employees thrive both personally and professionally. | 4. Uplight celebrates diversity and fosters an inclusive workplace where everyone feels respected, empowered, and heard. | 5. Uplight is part of a growing movement dedicated to creating a more sustainable future.</s> | Dedicated to building a diverse, inclusive and authentic workplace | Collaborative environment where your ideas are valued and your contributions are appreciated.</s> | Collaborative environment where your ideas are valued and your contributions</s> | Comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.</s> | Ambitious goals for business and the planet</s> | Part of a growing movement dedicated to creating a more sustainable future</s> | Comprehensive benefits package and other perks</s> | Remote-first team that values agility, collaboration, and clarity | Comprehensive benefits package and work flexibility to help employees thrive both personally and professionally</s> | Uplight is committed to building a diverse, inclusive and authentic workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.</s> | Agile mindset | Data-driven approach | Product & technology roadmap at strategy level and day-to-day tactical level | Command line confidently and familiar with all the goodies that the linuxtoolkit can provide</s> | Inclusive workplace that fosters collaboration and innovation | Supportive team environment that values contributions and ideas | Opportunities for career growth and advancement</s> | Commitment to bringing new approaches and ideas to the team with a consistently positive attitude | Refined people leader. Ability to lead and mentor a geographically dispersed team of engineers, enabling them to grow technically and professionally. | Foster a culture of ownership, collaboration, inclusivity, and continuous improvement. Provide regular feedback, conduct performance reviews, and support career growth.</s> | Uplight is a certified B Corporation committed to social and environmental responsibility | Emphasis on creating a more sustainable future through decarbonization | Robust learning and development programs for career growth | Comprehensive benefits package including flexible time off, generous parental leave, wellness stipend, and work flexibility | 1. Uplight provides equal employment opportunities to all employees and applicants | 2. Prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s>
