Description
*Please see below for English translation - Please submit all materials in English*Du bist interessiert in einem Team? Gute Nachrichten! 1WorldSync sucht eine(n) Global Technical Support Engineer (m/w/d) zur Verstärkung unseres Teams in Köln, Deutschland.1WorldSync ist der Branchenführer im Produkt-Content-Management. Mit rund 600 Mitarbeitern in den USA, Brasilien, Kanada, Frankreich, Deutschland, Portugal, der Schweiz und dem Vereinigten Königreich suchen wir einen Global Technical Support Engineer (m/w/d) zur Unterstützung unseres wachsenden globalen Teams.Der Global Technical Support Engineer (m/w/d) berichtet an unseren Director Technical Support und ist verantwortlich für die Analyse geschäftskritischer und technisch anspruchsvoller Kundenanfragen.
Er entwickelt geeignete Workarounds und leitet nicht lösbare Fälle an den Third-Level-Support weiter.Als Global Technical Support Engineer (m/w/d) bei 1WorldSync bist du unter anderem für folgende Aufgaben zuständig:
- AnsprechpartnerIn für unsere internationalen Kunden und Partner im technischen Support
- Verantwortung für die Fehleranalyse, Bereitstellung von Workarounds, Problemlösung und Problemverfolgung
- Bearbeitung und Analyse technischer Incidents inkl. Eskalation an den Third Level Support
- Technische Fehleranalyse im Backend auf Linux-Servern per Kommandozeile sowie Auswertung von XML-basierten Datennachrichten
- Analyse von API-Fehlern auf der 1WorldSync-Plattform
- Erstellung und Nachverfolgung von Problem-Tickets
- Unterstützung von GS1-Mitgliederorganisationen und Partnern bei Second-Level-Anfragen und Fehleranalysen
- Vergütete Rufbereitschaft für GS1 Australien und Neuseeland
Erforderliche Fähigkeiten und Erfahrungen:
- Abgeschlossene Berufsausbildung im Bereich IT und/oder Erfahrung in einer vergleichbaren Position
- Idealerweise technisches Vorwissen, speziell im Linux Bereich
- Idealerweise XML und API Erfahrungen
- Gutes technisches Verständnis für die Funktionsweisen von IT-Systemen
- Selbstständige und analytische Arbeitsweise sowie hohe Team-und Kommunikationsfähigkeit
- Lösungsorientierte und strukturierte Herangehensweise an Anfragen und Problemstellungen
- Sehr gute Deutsch und Englisch Kenntnisse in Wort und Schrift
Gewünschte Fähigkeiten und Erfahrungen:
- ITIL Foundation Zertifikat
Wir bieten:
- Flexible Arbeitszeiten, inkl. mobilem Arbeiten
- Interessante und abwechslungsreiche Aufgaben
- Enge Zusammenarbeit mit internationalen Kollegen und Kunden
- Gute Entwicklungsmöglichkeiten
- Umfangreiche Zusatzleistungen, wie z.B. Zuschuss zum Jobticket, vergünstigte Mitgliedschaft im Urban Sports Club, Dienstfahrrad, kostenlose Sprachkurse, betriebliches Gesundheitsmanagement, kostenloses Obst und eine betriebliche Altersvorsorge
Zusätzliche Details:
- Für diese Stelle muss der Kandidat die Erlaubnis haben, in Deutschland zu arbeiten und sich in Deutschland aufzuhalten.
- Dies ist eine hybride Position, die einen Tag pro Woche in unserem Büro in Köln erfordert.
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Are you interested in joining a team? Good news! 1WorldSync is looking for a Global Technical Support Engineer (m/f/d) to join our team in Cologne, Germany.
1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking a(n) Global Technical Support Engineer (m/f/d) to support our growing global team.The Global Technical Support Engineer (m/f/d) reports to our Director Technical Support and is responsible for analyzing business-critical and technically challenging customer requests. They develop suitable workarounds and forward unsolvable cases to third-level support.As Global Technical Support Engineer (m/f/d) at 1WorldSync, responsibilities include the following:
- Contact person for our international customers and partners in technical support
- Responsibility for error analysis, provision of workarounds, problem resolution and problem tracking
- Processing and analysis of technical incidents including escalation to third level support
- Technical error analysis in the backend on Linux servers via command line and evaluation of XML-based data messages
- Analysis of API errors on the 1WorldSync platform
- Creation and tracking of problem tickets
- Support of GS1 member organizations and partners with second level inquiries and error analysis
- Remunerated on-call duty for GS1 Australia and New Zealand
Required Skills and Experience:
- Completed vocational training in IT and/or experience in a comparable position
- Ideally previous technical knowledge, especially in the Linux area
- Ideally XML and API experience
- Good technical understanding of the functioning of IT systems
- Independent and analytical way of working as well as high team and communication skills
- Solution-oriented and structured approach to inquiries and problems
- Very good written and spoken German and English skills
Desired Skills and Experience:
- ITIL Foundation Certificate
Benefits:
- Flexible working hours incl. home office
- Interesting and diverse tasks
- Close cooperation with international colleagues and customers
- Very good development opportunities
- Attractive salary combined with extensive additional benefits such as a subsidy for the job ticket, discounted Urban Sports Club membership, a job bike, free language courses, company health management, free fruit and a company pension plan
Additional Details:
- This role requires the candidate to have the authority to work in, and be located in Germany.
- This is a hybrid position at our Cologne, Germany office location
1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. 1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws.
If you have a disability and require assistance in this application process, please contact us at [email protected].
Life at 1WorldSync
Thrive Here & What We ValueHealth-care provision | 28 days paid vacation, as well as public holidays, and volunteer time off | Summer and Winter salary payment | Daily meal allowance per day of effective work | Employee assistance program, including health and wellbeing support</s> | Collaborative work environment | Opportunities for professional growth and development | Flexible work schedule options | Recognition for outstanding performance</s> | Collaborative software development team | Growing global team | Promoting high-quality code through mentoring and leadership abilities | Emphasis on modern technology to solve business challenges | Comprehensive health benefits package | Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and parental bonding leave</s> | Incredible health benefits (FSA and HSA options), with dental and vision coverage. | 401(k) plan with employer match. | Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave. | Short and long term disability and life insurance. | Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance. | This role requires up to 25% travel.</s> | Humility | Integrity | Teamwork | Continuous Improvement</s> | 1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. | All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. | Americans with Disabilities Act (ADA) - 1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].</s> | 1. Equal Opportunity Employer | 2. Commitment to Providing an Environment Free from Discrimination and Harassment | 3. Business Needs, Job Requirements, and Individual QualificationsBased Employment Decisions</s> | 4. Focus on digital transformation and increasing efficiency in different processes</s> | Collaborative Environment | Growth-Oriented Environment | Focus on Customer Partnership</s> | Dynamic and Innovative Organization committed to fostering a positive and inclusive work environment | Empowering employees to thrive both personally and professionally</s> | 2. Committed to providing employees and candidates with an environment free from discrimination and harassment. | 3. Business needs, job requirements, and individual qualifications are the basis for all employment decisions at Simplus a 1WorldSync.</s> | Innovative SaaS company in the product content information space | Collaborative team environments</s> | 1WorldSync is the industry leader in product content management. | Approximately 550 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK. | Seeking an Account Executive, EMEA South to support our growing global team. | Reporting directly to our Manager Sales, EMEA South, the Account Executive, EMEA South will play a key role in hunting, finding and winning new accounts for 1WorldSync.</s> | Inclusive culture: values diversity and committed to creating an inclusive workplace for all employees | Professional development: supports continuous learning and offers opportunities for self-development and professional/personal growth | Work-life balance: understands the importance of work-life balance and offers remote working options | Supportive environment: provides a supportive environment that empowers employees to succeed and make a difference | Benefits: base salary + compensation plan, generous holiday policy, private medical insurance, employee assistance program, contributory workplace pension plan, four time base annual salary life assurance, long term ill-health income protection</s> | Flexible working hours incl. remote work | Interesting and diverse tasks | Close cooperation with international colleagues and customers | Good development opportunities | Attractive salary combined with extensive additional benefits, such as subsidy for the job ticket, discounted Urban Sports Club membership, a job bike, free language courses, company health management, sports offers, free snacks and a company pension plan</s> | Professional development opportunities | Work-life balance options | Health-care provision provided | Inclusive Culture: We value diversity and are committed to creating an inclusive workplace for all employees | Professional Development: We support continuous learning and offer opportunities for self-development and professional/personal growth | Work-Life Balance: We understand the importance of work-life balance and offer remote working options | Supportive Environment: We provide a supportive environment that empowers employees to succeed and make a difference</s> | 1WorldSync is committed to providing employees and applicants with an environment free of discrimination and harassment. | Approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK. | 1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications.</s> | Incredible health benefits (FSA and HSA options), with dental and vision coverage.401(k) plan with employer match. | Short and long-term disability and life insurance. | Note: This job description is not exhaustive and may be updated or modified at any time without prior notice.</s> | 1. Simplus a 1WorldSync is an equal opportunity employer and is committed to providing employees and candidates with an environment free from discrimination and harassment. | 2. All employment decisions at Simplus a 1WorldSync are based on business needs, job requirements, and individual qualifications. | 3. All qualified applicants will receive consideration for employment, regardless of race, color, age, religion, sex, gender identity, sexual orientation, nationality, family or parental status, veteran or disability or any other status protected by laws or regulations in the locations where we act.</s> | 1WorldSync is an Equal Opportunity Employer committed to providing employees and applicants with an environment free of discrimination and harassment. | Embracing new technologies | Team-oriented culture | Collaboration | Self-direction | Value collaboration, self-direction, and continuous improvement | Learn from experiences to always improve and celebrate successes.</s> | 1. Focus on customer experience as a philosophy that guides the entire company | 2. Constant learning and innovation in daily operations | 3. Proactive approach to challenges | 4. Teamwork and collaboration | 5. Continuous improvement through feedback and documentation of lessons learned</s> | 1. Equal opportunity employer committed to providing employees and candidates with an environment free from discrimination and harassment. | 2. Fosters business between industries and retailers across South America. | 3. Connects industries and retailers across the country with product information and images to meet the demands of digital transformation and increase efficiency in different processes.</s> | Lead by example in maintaining 1WorldSync as one of the best places to work in the tech industry. | Foster team engagement in our hybrid work format (3 days in the Chicago office). | Provide full pay ranges so candidates can consider their growth potential. | Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, long term care and whole life insurance, identity theft prevention, tuition reimbursement, and pet insurance. This is a hybrid position that requires 3 days per week at our Chicago headquarters location. This role requires the candidate to have the authority to work in, and be located in the US. This position requires up to 10% travel.</s> | This position requires up to 50% travel. Travel may be required to potential new customer sites for diagnosis, design, and delivery workshops, planning, and execution of Statement of Work. | Our corporate headquarters is located in Chicago, and local candidates may be asked to visit the office on a hybrid schedule, but this role could also be remote in any of the following states: AL, AZ, AR, CA, CO, FL, ID, IL, IN, MA, MI, MN, MO, NJ, NM, NY, NC, OH, PA, RI, SC, TN, TX, UT, WA, WI. | 1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.</s> | This position requires up to 25% travel. Travel may be required to potential new customer sites for diagnosis, design, and delivery workshops, planning, and execution of Statement of Work. | 1WorldSync provides full pay ranges so candidates can consider their growth potential.</s> | Full pay ranges for candidates to consider their growth potential | Comprehensive health benefits, including dental and vision coverage, 401(k) plan with employer match, paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and parental bonding leave | Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.</s> | Flexible working hours, including mobile working | Interesting and varied tasks | Extensive additional benefits</s> | Flexible working hours incl. mobilem Arbeiten | Interessante und abwechslungsreiche Aufgaben (interesting and diverse tasks) | Enge Zusammenarbeit mit internationalen Kollegen und Kunden (close cooperation with international colleagues and customers) | Zusätzliche Details: This role requires the candidate to have the authority to work in, and be located in Germany. 1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment.</s> | Flexible working hours incl. mobile work | Attractive salary combined with extensive additional benefits</s> | Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, long term care and whole life insurance, identity theft prevention, tuition reimbursement, and pet insurance. This is a hybrid position that requires 3 days per week at our Chicago headquarters location.</s>
