DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.Headquartered in Palo Alto, California, DevRev has offices in seven global locations.
We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Strategic Operations Manager / Sr. Associate
Building the Operating System for DevRev's Growth
Location: Bay Area, CA - Hybrid role based in Palo Alto
About Strategic Operations at DevRev
The Strategic Operations team designs and optimizes the operational foundation that enables DevRev to scale efficiently. We're the behind-the-scenes architects who ensure our product, engineering, sales, marketing, and support teams have the processes, systems, and workflows they need to deliver exceptional results for our customers.We don't just maintain the status quo—we reimagine how work gets done. Our team identifies where bold operational redesigns are needed and where small efficiency gains can compound into significant impact.
Every project we tackle is designed to evolve with DevRev as we grow.
What You'll Own
End-to-End Process Excellence
Take ownership of operational areas from diagnosis through implementation, driving measurable improvements that scale with our business.
Cross-Functional Problem Solving
Collaborate with teams across DevRev to identify bottlenecks, design solutions, and implement changes that enhance productivity and results.
Data-Driven Strategy
Leverage analytics and financial modeling to guide decisions, track performance, and demonstrate the impact of operational improvements.
Strategic Project Leadership
Lead initiatives from concept to completion, ensuring solutions are both elegant and scalable for our rapidly evolving needs.
Potential Focus Areas
Corporate Strategy:
Align strategic initiatives for cohesive, cross-departmental growth
Revenue Operations:
Optimize sales processes and deal structuring workflows
Marketing Operations:
Develop data-driven inbound strategies and lead conversion systems
Customer Success:
Design upsell frameworks and churn mitigation strategies
Operational Excellence:
Automate manual processes and eliminate workflow inefficiencies
What We're Looking For
Experience Foundation
3+ years in management consulting, investment banking, or strategic operations at a tech company or high-growth startup.
Analytical Excellence
Strong data analysis skills with proven ability to translate insights into actionable process improvements and operational wins.
Communication & Influence
Exceptional ability to communicate complex recommendations clearly to both technical and non-technical stakeholders across all organizational levels.
Financial Acumen
Comfortable with financial analysis, ROI modeling, and using data to build compelling business cases for operational changes.
Project Management
Experience managing multiple concurrent projects in fast-paced, dynamic environments while maintaining quality and meeting deadlines.
Educational Background
Bachelor's degree in Business, Economics, Engineering, or related field. MBA or advanced degree preferred.
Location Requirement
Must be based in the Bay Area, CA. This is a hybrid role with regular collaboration at our Palo Alto office.
Why This Role Matters
You'll be instrumental in building the operational foundation that enables DevRev's next phase of growth. Your work will directly impact how efficiently we scale, how effectively our teams collaborate, and how successfully we serve our customers.This is an opportunity to shape how a rapidly growing company operates—not just for today, but for the years ahead.
Ready to Build Something Exceptional?
If you're excited about designing operational excellence from the ground up and seeing your strategic thinking translate into measurable business impact, we'd love to hear from you.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!
