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Senior Manager, Detection and Response

OutreachUnited StatesRemote, Onsite
As a Detection & Response manager, you will be responsible for protecting Outreach's customers, employees and brand. You will be able to build on your deep technical knowledge and previous incident response experiences in a rapidly growing global SaaS platform. 

In This Role You Will:


  • Lead the Operations & Incident Management team in the protection, detection, response, and recovery of Outreach security across application, cloud, and enterprise domains 
  • Lead response to security incidents as Incident Commander 
  • Maintain and contribute code for our detection and alerting pipeline 
  • Automate detections and response end-to-end, including enrichment and filtering 
  • Hunt for threats across enterprise and production environments, leveraging your experience and security intuition 
  • Act as an escalation point for the tier1/tier2 investigative team 
  • Perform variant analysis and root cause analysis  
  • Develop creative solutions to complex security problems which balance business needs and risk 
  • Perform regular on-call responsibilities both during and off regular business hours (including nights, weekends & holidays), including fulfilling various incident response team roles 
  • Work together with other security engineers and stakeholders to architect and deploy enterprise security solutions 
  • Conduct research to identify threats, vulnerabilities, and trends that may impact Outreach. 
  • Develop and publish emerging threat impact statements and customer communications 
  • Assist with the facilitation of security tabletop exercises 
  • Establish and provide audit evidence and support for various compliance requirements (to include meeting with auditors for ISO 27001/27701, SOC2, and HIPAA) 
  • Provide security operations subject matter expertise for high priority or high impact security and business efforts (RFPs, ongoing deals, etc.) 

Our Ideal Candidate Will Have


  • 8+ years detection & response work in a high-demand security team 
  • Proficiency in reading and writing programing languages like Go, Terraform, JavaScript, etc. 
  • Strong knowledge of common attack vectors 
  • Experience working with a Managed Services Security Provider (outsourced SOC) 
  • Familiarity with AWS, Azure, and Container (Kubernetes) security 
  • Experience with common Linux / Mac OS command line, security monitoring, log analysis, and forensic tools 
  • Ability to work with a high degree of autonomy 
  • Have a passion to learn and thrive in a dynamic and constantly changing environment 
  • Excellent analytical thinking, time management and coordination skills 

$140,000 - $190,000 a yearThe annual base salary range for this role is $140,000-$190,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.Apply for this job

Life at Outreach

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance. Headquartered in Seattle, WA but with offices in San Francisco and Tampa, FL, Outreach was named Seattle Business Magazine's #1 Mid-size Company to Work For in 2017, and was featured in the Forbes 2017 Next Billion Dollar Startup list. Outreach has received $125M in funding from top tier investors including Spark Capital, DFJ Growth, Trinity, Floodgate, Mayfield, and Microsoft.
Thrive Here & What We Value1. Generous medical, dental, and vision coverage for full-time employees and their dependents2. Flexible time off3. 401k savings plan4. Diversity and inclusion programs (OWN+, Adelante, OBX, Mosaic, Pride, Gender+, Disability Community, Veterans/Military)5. Parental leave program with paid night nurse option6. Infertility/assisted reproductive services benefit7. Employee referral bonuses8. Unlimited snacks and beverages in the kitchen9. Equal opportunity employer policy10. Sales team performance enhancement through AI-powered knowledge platform

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Operations manager jobsProduct manager jobs
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