About us
Flipturn is accelerating EV adoption with software to better manage, optimize, and monetize EV charging. Our platform helps customers run their charging operations more smoothly, reduce energy costs, and collect payments from drivers- so they can maximize the ROI of their chargers and scale their EV programs faster. By 2030, EVs will represent more than 60% of vehicles sold globally, with many millions of charge points being deployed every year, representing an enormous market opportunity for Flipturn.Flipturn is backed by top VC firms CRV and Accel, has raised over $15M, and works with numerous Fortune 500 companies across our customer base.
Role and expectations
We are looking for a Business Operations Analyst to join our team. This role involves collaborating with company leadership to identify and execute on strategic initiatives. As Flipturn is a small but quickly growing Series A startup, this will be an opportunity to take a lot of ownership across various operational needs that arise when scaling a startup of Flipturn’s stage.As a business operations analyst, some of your responsibilities may include:
- Working with company leadership to drive process and product improvements as the company grows quickly.
- Developing, owning, and systematizing Flipturn’s charger onboarding processes, which involves coordinating with both internal and external stakeholders.
- Fielding customer issues and requests, while identifying and compiling trends in customer feedback to inform product development.
- Managing, optimizing, and scaling product support and customer success operations, developing a program that utilizes AI tools and outsourcing when strategically appropriate.
- Support strategic initiatives, including partnerships and other high-priority corporate development activities, managing projects from evaluation through execution.
- Produce weekly customer health and sentiment reports for the leadership team, jumping onto customer calls as necessary.
- Perform market analyses and product research to inform expansion into new markets and new product areas
About you
We’re looking for someone who is excited about joining a small but quickly moving climate tech startup in the EV charging space.You’ll be a great fit for this role if you enjoy:
- Operating as part of a small team at a startup
- Contributing to company strategy, while also taking a hands-on role in solving customer problems
- Working directly with customers and external partner organizations
- Working closely with an extremely nimble product/design/engineering team to help make customer dreams a reality
- Excited to work in-person (hybrid) at our Manhattan office
A strong candidate will have the following experience/skills
- 0-3 years of work experience (new grads welcome)
- Work experience in consulting, finance, or early stage startups
- Excellent communication skills, both writing and verbal
Benefits
- Healthcare benefits. Top tier health, dental, and vision insurance coverage. 100% of employee premiums and 50% of dependent premiums are covered by us.
- Equity benefits. All offers come with equity packages. Equity vests over four years, with a one year cliff.
- NYC office in the Union Square area with lunch on Tuesdays and Thursdays. Generous equipment and office furniture budget for all team members, including remote.
- Quarterly team bonding in NY with the full team, while still being remote friendly.
- Unlimited time off with a culture of actually taking vacation.
- 401(k) program
Compensation:USD 90000-125000
