Job FunctionsDesigning and implementing IT systemsGathering and documenting business requirementsPerforming basic data analysisTesting software functionalitySupporting system operations
Job RequirementsBachelor’s degree in Business Administration, Computer Science, or related field, or equivalent work experience1–2 years of experience in a business analyst, QA, or technical support role preferredAbility to travel occasionally (up to one 3-day trip per quarter)Ability to work the time necessary to complete projects and/or meet deadlines
SkillsFamiliarity with client-server and web-based applicationsBasic understanding of relational databases and data analysisStrong written and verbal communication skillsAbility to manage time effectively and work on multiple tasksWillingness to learn and grow under mentorshipCollaborating with team membersParticipating in training sessions and team meetingsProviding feedback and troubleshooting basic website and processing issuesMaintaining documentation for processes and specifications
POSITION DESCRIPTION
The Business Analyst I supports the design and implementation of IT systems and processes for Group Event Management travel registration websites. This role assists in gathering and documenting business requirements, performing basic data analysis, testing software functionality, and supporting system operations. The Business Analyst I works under the guidance of more senior analysts and developers, contributing to the delivery of user-friendly, reliable solutions for internal and external clients.
ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS
- Assist in documenting business and system requirements using clear, non-technical language.
- Participate in testing websites and processes; log issues and provide feedback.
- Support data extraction and reporting using tools like Microsoft Access or SQL Server.
- Help troubleshoot basic website and processing issues.
- Learn and apply ITA Group project management principles.
- Collaborate with team members on scope definition and timeline expectations.
- Maintain documentation for processes and specifications.
- Participate in training sessions and team meetings to build platform knowledge.
- Support the deployment of system releases and updates.
POSITION REQUIREMENTS
- Bachelor’s degree in Business Administration, Computer Science, or related field, or equivalent work experience.
- 1–2 years of experience in a business analyst, QA, or technical support role preferred.
- Familiarity with client-server and web-based applications.
- Basic understanding of relational databases and data analysis.
- Strong written and verbal communication skills.
- Ability to manage time effectively and work on multiple tasks.
- Willingness to learn and grow under mentorship.
- Ability to travel occasionally (up to one 3-day trip per quarter).
- Ability to work the time necessary to complete projects and/or meet deadlines.
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
Life at ITA Group
Thrive Here & What We ValuePassionate about technology and innovation</s> | Collaborative environment where individuals are given defined tasks and projects to complete within a specified timeframe | Adaptable to changing priorities | Emphasis on delivering exceptional solutions to clients</s> | Client-centric, solution-focused mindset | Positive, professional attitude & demeanor | Personal accountability & ability to set clear expectations | Emotional intelligence & fortitude | Focus on quality & desired outcomes | Ability to plan, anticipate needs and communicate risks/impacts | Relationship development and management | Sound decision-making</s> | Uncapped commission structure | Leaders of Excellence annual incentive trip | Employee Stock Ownership Plan (ESOP) | Comprehensive healthcare packages.</s> | Comprehensive healthcare packages</s> | 1. Positive work environment | 2. Emphasis on teamwork and collaboration | 3. Encouragement of professional development and growth | 4. Focus on providing excellent customer service | 5. Commitment to creating a diverse and inclusive workplace</s> | Emphasis on Creativity and Innovation | Collaborative Work Environment | Focus on Achieving Client's Objectives through Effective Communication Styles and Techniques | Positive Attitude and Effect on Creative/Professional Staff | Solution-Oriented Approach to Resolving Issues</s> | ITA Group, Inc. is an Equal Opportunity Employer | In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.</s> | Commitment to continuous learning and adaptability, staying updated with the latest security trends and technologies | Prompt, courteous, and exemplary service to all customers, both external and internal, in accordance with ITA Group's Mission, Vision, Values, and Beliefs.</s> | 1. EmployeeOwned Engagement and Loyalty Company | 2. DataDriven Solutions | 3. Unique Motivation and Inspiration for Clients' Employees, Channel Partners, and Customers | 4. Competitive Benefits Package | 5. Great Place to Work</s> | Emphasis on thought leadership and creating custom-crafted experiences that engage and inspire attendees. | Collaborative work style with internal teams, ensuring deliverables are met, budgets are balanced, and client needs are anticipated and aligned to their vision. | Mentorship and training for new team members and Event Managers. | Continuous improvement of processes and workflows. | Emphasis on complex event management and international or new business programs and opportunities.</s> | Employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners, and customers. | Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental, and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards, and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.</s> | ITA Group is an Equal Opportunity Employer | Customer service experience in a service-related industry preferred | Ability to listen, understand and respond to external and internal customers’ needs in a timely manner | Willingness to learn and adapt to new technologies and processes</s> | Focus on new business acquisition and growth business | Accountability to prospecting activity and funnel management | Development of robust prospecting plans | Coordination with marketing strategy teams and marketing automation technologies | Proven track record of developing and managing department budget in order to optimize departmental financial performance</s> | Ability to provide mentorship to team members | Ability to work the time necessary to complete projects and/or meet deadlines | Ability to manage multiple high-profile accounts simultaneously</s> | The Company Encourages Prospective Employees and Incumbents to Discuss Potential Accommodations</s> | Data-driven solutions designed to motivate and inspire employees, channel partners, and customers. | Competitive benefits package including healthy retirement contributions, health, dental, and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards, and more.</s> | 2. Datadriven solutions designed to uniquely motivate and inspire clients’ employees, channel partners and customers. | 3. Creating engaging employee experiences is at the heart of what we do and who we are. | 4. Competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! | 5. Recently recognized by several top organizations as a Great Place to Work.</s> | Embracing Diversity of the Team Across the Organization | Ability to Work Collaboratively with Others | Genuine Interest in Development of Team Members | Positive Professional Attitude</s> | Emphasis on Thought Leadership and Creating Custom-Crafted, Powerful Experiences that Engage and Inspire Attendees | Collaborative Work Environment with Internal Teams to Ensure Deliverables are Met, Budgets are Balanced, and Client Needs are Anticipated and Aligned to Their Vision | Optimizing External Relationships with Third-party Suppliers | Emphasis on Flexibility and Sensitivity to People's Needs | Willingness to Try New Ideas and Challenge Status Quo | Ability to Generate Enthusiasm and Dedication to Support Team Members in Order to Achieve Client Business Objectives</s> | Solid business acumen with a positive, professional attitude | Ability to build strong relationships and earn respect from colleagues | Experience working independently and meeting established guidelines and goals | Ability to display enthusiasm and dedication to support team members to achieve business objectives | Willingness to try new ideas and challenge the status quo</s> | Thought leadership and custom-crafted experiences for clients | Enthusiastic multi-tasking while managing simultaneous events in their entirety along with organizational skills ensuring no detail is left to chance. | Providing on-going client intelligence to team members | Supporting Account Executive (AE) on program planning and with the client overall on the account. Keeping the AE informed throughout the planning process, site inspections, and on program operations.</s> | Customer-focused team environment | Short and long-term planning | Timely communication regarding airline schedules, costs, upgrades and extension plans</s> | ITA Group, Inc. Is an Equal Opportunity Employer. | Willingness to Travel on Programs as Assigned</s> | Employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire clients' employees, channel partners, and customers. | Creating engaging employee experiences is at the heart of what they do and who they are. | They continuously evaluate their team member benefits to ensure their team members are cared for. They offer an array of competitive benefits, including healthy retirement contributions, health, dental, and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards, and more!</s> | ITA Group is an Equal Opportunity Employer.
