Are you looking to join one of the fastest growing software companies in the Bay Area? ThoughtSpot’s Search & AI-Driven analytics platform is disrupting the BI industry by making analytics 1000x faster and easier for non-technical business people.
Our Engagement Managers (EMs) drive successful implementation services and customer satisfaction within a portfolio of accounts. The EM is in charge of successfully launching a ThoughtSpot solution by managing all aspects of project delivery, including timely deliverables. The goal of the EM is to ensure that the value outlined in the purchase process is achieved, documented, and communicated throughout the engagement. Additionally, EMs are responsible for understanding a client's desired goals, current state, and business objectives while working with TS architects to craft a solution that meets the client's needs. The EM will work cross-functionally with our Customer Success, Sales, Pre-Sales Engineers, Support, Product Management and Engineering to accomplish their responsibilities. Additionally, the EM is the customer advisor and project manager for ThoughtSpot implementations and service deployments providing best practices and coordinating ThoughtSpot resources.
- Be the advisor and first point of contact throughout ThoughtSpot deployments to ensure the customer gets to business value as quickly as possible.
- Manage overall project lifecycle, including project schedule deliverables, timelines, and aligned outcomes.
- Build relationships and champions with the customer, manage key stakeholders, and drive escalations internally and with the customer.
- Internally coordinate between sales, engineering, product, leadership, and support to identify and resolve customer issues.
- Collaborate with pre-sales, account management teams, and ThoughtSpot customers to identify service opportunities that align and help with increasing ThoughtSpot adoption
- Help build best practices resources for delivering Thoughtspot and share them amongst TS team members and customers.
- Onboard and train customers and end-users on how to use ThoughtSpot
- Coach the customer on what works best to make ThoughtSpot sticky, drive adoption, and maximize ROI
- Look out for the customer's best interests and advocate internally for their needs.
- Assist with identifying and facilitating follow-on opportunities for growth within customer account
What makes ThoughtSpot a great place to work?
ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
