Here at
Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart?
Our people.
Join us and be part of something bigger.
Job Description:
At Lower, we believe homeownership is one of the most powerful paths to building wealth—and we’re on a mission to make that journey easier, smarter, and more accessible. As a mission-driven fintech company, we combine cutting-edge technology with best-in-class service to streamline the mortgage and home-buying experience.We’re looking for a CRM Administrator to help us scale our customer engagement platforms, onboard teams, and optimize how we connect with homebuyers, partners, and loan officers.
This is a unique opportunity to help shape the CRM ecosystem that powers one of the fastest-growing fintech lenders in the country.
About the Role
As the CRM Administrator, you’ll serve as a subject-matter expert and technical point of contact for our CRM systems, including Salesforce and other integrated tools. You’ll be responsible for maintaining the overall architecture, improving user experience, supporting onboarding and training efforts, and ensuring CRM workflows align with business goals and compliance requirements. You’ll work cross-functionally with sales, marketing, product, and operations to ensure our CRM ecosystem scales with the company’s growth.This is an individual contributor role reporting to the VP of Sales Operations.
What you’ll do:
- Responsible for the implementation of enterprise-wide CRM of company’s selection
- Own the configuration, administration, and optimization of the CRM platform (Salesforce and others)
- Partner with key stakeholders to understand business needs and translate them into scalable CRM processes and solutions
- Support and enhance CRM data integrity, field mapping, custom objects, workflow rules, validation rules, and automation
- Assist in onboarding new users and teams, including role setup, access management, and training resources
- Monitor and troubleshoot CRM system performance, integrations, and user issues
- Collaborate with product and engineering teams to ensure CRM integrations align with larger system architecture
- Maintain documentation on CRM architecture, processes, and standard operating procedures
- Provide regular reporting, dashboards, and insights to support decision-making across departments
- Stay up to date on CRM platform enhancements and identify opportunities to improve efficiency and usability
Who you are:
- 3–6 years of CRM administration experience
- Familiarity with CRM architecture principles and data model design
- Ability to gather requirements from non-technical stakeholders and translate into technical solutions
- Strong understanding of lead management, contact segmentation, and sales pipeline reporting
- Experience supporting system rollouts, user onboarding, and CRM training
- Excellent communication skills and attention to detail
- Comfortable working cross-functionally with internal teams and external partners
Preferred Qualifications:
- Prior CRM administration experience within a tech-enabled, regulated industry such as fintech, mortgage, or real estate
- Hands-on experience with Salesforce (preferred); Salesforce Admin certification is a plus
Why you’ll love working at Lower:
- You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
- You’ll be able to shape the future of Lower’s user experience.
- You’ll join a locally and nationally recognized best place to work that values promotion from within.
- There is opportunity for professional growth and development.
Plus:
- Competitive compensation plan
- Extended benefit offerings including: Medical/dental/vision
- Paid holidays
- Paid time off
- Parental leave
- Life insurance
- Short- and long-term disability
- 401K with company match
- Discount on home mortgage refinances or purchase
Job Type: Full-timeWork Location: on-site or hybrid opportunity at our Columbus, OH officeLower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Privacy Policy
