At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We’re seeking a Back-End Engineer to build and integrate services that enable AI-powered features in our multitenant CCaaS platform. You will develop APIs and back-end logic that support transcript ingestion, model training orchestration, and results delivery.This role is key to delivering seamless integration between machine learning workflows and user-facing features. You’ll work closely with a cross-functional team to ensure our AI capabilities are well integrated and production-ready.
Responsibilities
- Design and implement scalable, secure APIs and microservices.
- Integrate with AWS resources to manage model triggers, batch jobs, and inference results.
- Ensure services are multitenant-aware and follow isolation and access control best practices.
- Collaborate with front-end and product teams to support user-facing workflows.
- Respond to escalated production issues, sometimes outside normal business hours.
- Implement monitoring and health checks for deployed services.
Required Qualifications
- 4+ years of experience building back-end services in a cloud environment.
- Proficiency with AWS services, especially Lambda, API Gateway, S3, and CloudWatch.
- Strong experience with RESTful API design and implementation.
- Comfortable with Python and one additional backend language (e.g., C#, Java).
Preferred Qualifications
- Experience integrating with ML workflows or inference APIs.
- Knowledge of multitenant architecture and security patterns.
- Familiarity with observability tools such as Grafana.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
