Sales Support Associate
About The 1916 Company:The 1916 Company is the world’s leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collector’s Lounges in important watch markets worldwide, The 1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry – both new and pre-owned – by the most respected brands, a dynamic media platform, and the support of trusted client advisors.
The 1916 Company’s vibrant community extends from coast to coast and around the world.Overview:The 1916 Company is seeking a detail-oriented and proactive Sales Support associate to join our team at our Bala Cynwyd (Philadelphia PA) location. This role will serve as a key shipping and logistics coordinator for the E-Commerce team and act as the primary logistics liaison across all 1916 Company locations. This role is grounded in mutual respect and collaboration. Dedicated support is contingent upon maintaining a professional, team-centered dynamic with Sales Associates and Traders.Position Summary: The core purpose of the Sales Support position is to streamline operations by removing obstacles, resolving logistical challenges, and maintaining efficient organization—ultimately enabling our Sales Associates and Traders to focus on driving revenue, and ensuring inventory is managed in the internal database.Job responsibilities:
- Serve as the primary support and contact for Client Advisors and Inventory Managers, through managing the deals that are in progress.
- Responsible for the management, coordination, and shipping of watches and jewelry daily
- Preparation of all outbound shipping paperwork
- Experience with international labels and customs paperwork is a plus
- Coordination of high value shipments with our armored service
- Coordinating insurance on the shipments, as appropriate
- Responsible for outbound inspection of watches, including QC paperwork and watch presentation for watches shipping directly to clients
- Responsible for pulling box and paperwork and cross-referencing with our intranet to ensure everything pictured in the listing is included
- Responsible for the management, ordering, and billing of spare parts on behalf of the traders
- Inputting client information into our CRM as needed
- Provide world-class in-store customer service.
- Learn and retain brand product knowledge for all watch and jewelry brands The 1916 Company offers.
- Provide necessary feedback to managers and colleagues in other departments in order to make store operations more efficient and effective.
Qualifications
- 1-3 years of luxury sales, specifically in luxury watches and jewelry preferred
- Strong written, verbal, and quantitative/analytical skills.
- Must demonstrate a passion for mechanical luxury watches.
- Demonstrate strong working knowledge of Swiss watch brands.
- Strong technical skills or ability to quickly learn technical concepts.
- Entrepreneurial self-starter.
- Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment. Desire and ability to manage multiple relationships at a time. Team player.
- Detail oriented is a must! You have a sharp eye and are meticulous about the small details
- Motivated, tenacious, and resourceful: work independently, don’t take "no" for an answer.
- Strong organizational skills—You are able juggle multiple tasks within the constraints of tight timelines. You have strong time management skills and know how to prioritize
- Excellent interpersonal and communication skills Accountable: You take ownership and personal responsibility for results and how they’re achieved.
- Must be able to work weekends
EEO statementThe 1916 Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
