VP, Engagement Director (Client Services)

KlickToronto, Ontario, CanadaHybrid, Onsite

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing.

We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!Position OverviewWe are seeking a dynamic and visionary VP, Engagement Director to join our Scientific Innovation and Medical Communications Department. This role is responsible for driving strategic engagement and long-term partnerships with key clients by aligning medical and scientific communications with broader brand and business objectives.The VP, Engagement Director leads high-impact initiatives across cross-functional teams, ensuring our scientific innovation strategies translate into meaningful business results.

As a senior client partner and internal leader, this individual is accountable for delivering excellence across all phases of engagement, including strategic planning, execution oversight, financial performance, and team development.You will serve as a key liaison between senior client stakeholders and internal teams, championing best-in-class medical communications solutions that comply with regulatory standards, elevate brand presence, and ultimately improve patient outcomes.

Strategic Leadership & Innovation

Own and shape the strategic direction of client medical communications programs across assigned portfolios.
Guide the development of forward-thinking medical engagement strategies aligned with both brand imperatives and healthcare trends.
Proactively identify market opportunities, innovative approaches, and digital-first strategies to advance client business objectives.
Stay ahead of emerging trends in scientific innovation, digital health, and regulatory guidelines to inform strategic recommendations.

Client Partnership & Business Growth

Serve as senior strategic advisor to C-suite and executive-level client stakeholders.
Cultivate and grow trusted, long-term client relationships grounded in strategic insight, innovation, and value delivery.
Lead strategic planning engagements, workshops, and advisory meetings to uncover client needs and develop tailored communication programs.
Oversee the development and presentation of high-level business proposals, pitches, and performance reviews.

Operational Excellence & Execution Oversight

Provide executive oversight of project execution to ensure alignment with strategy, regulatory compliance, budget, and timeline.
Implement best practices in operational excellence, resource allocation, and risk mitigation across projects and portfolios.
Champion cross-functional team integration and ensure seamless collaboration across scientific, creative, digital, and regulatory disciplines.
Review, approve, and monitor performance metrics and KPIs to ensure client satisfaction and project health.

Team Leadership & Talent Development

Lead, mentor, and inspire a high-performing team of Engagement Directors, Managers, and cross-functional contributors.
Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Identify talent needs and support recruitment, onboarding, and professional development initiatives.

Financial Management & Accountability

Own financial performance across client engagements, including forecasting, budget oversight, and profitability.
Collaborate with finance and operations to ensure fiscal discipline, timely invoicing, and adherence to internal reporting processes.
Drive account growth through strategic upscoping, organic expansion, and new business development efforts.

Qualifications

12+ years of experience in medical communications, healthcare marketing, or life sciences consulting, with a strong track record of senior leadership.
Proven success in managing complex, multi-stakeholder healthcare or pharmaceutical accounts at the executive level.
Deep understanding of U.S. regulatory and compliance landscape related to medical communications.
Demonstrated ability to develop and lead strategic initiatives that bridge science, communication, and commercial goals.
Experience managing and mentoring large teams and driving cross-functional collaboration in a fast-paced environment.
Strong business acumen and ability to manage client P&L, budgets, and performance metrics.
Bachelor’s degree in Science, Business, or related field required; advanced degree (MBA, MPH, PharmD, etc.) strongly preferred.

Key Competencies

Strategic Vision & Thought Leadership
Executive Communication & Stakeholder Management
Cross-Functional Team Leadership
Innovation & Change Management
Operational Rigor & Financial Acumen
Client-Centric Mindset with a Focus on Outcomes

#LI-ML1 #LI-HybridKlick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.We’re also committed to developing an inclusive, barrier-free recruitment process and work environment.

Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.Apply for this job

Life at Klick

Thrive Here & What We ValueKlick is committed to creating a culture where everyone can thrive and grow in their careers. They believe that their best work comes from diverse backgrounds, perspectives, and skills. Klick strongly encourages members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. They are also committed to developing an inclusive, barrierfree recruitment process and work environment.</s> | 1. High Performance, Accountability, and Continuous Improvement | 2. Positive, Collaborative Team Environment | 3. CrossDepartmental Collaboration | 4. ClientCentric Approach</s> | Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. | Constantly evolving and changing, investing in talent early and often, to develop future leaders at all levels. | One of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. | Career paths are seldom simple and straightforward, but Klick Health is committed to developing an inclusive, barrier-free recruitment process and work environment.</s> | Klick Health is committed to developing an inclusive, barrierfree recruitment process and work environment. They strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.</s> | 1. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. | 2. We’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. | 3. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. | 4. Klick is consciously creating a culture where everyone can thrive and grow in their careers. | 5. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. | 6. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. | 7. We’re also committed to developing an inclusive, barrierfree recruitment process and work environment.</s> | We believe in putting our people first, and always make that our priority. | We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.</s> | 1. Klick Health invests in people early and develops future leaders at all levels. | 2. They grow a lot—like every year for 28 years and counting. | 3. They have multiple Top 10 lists for workplace culture—they give people the necessary guidance and room to innovate. | 4. They see career paths as an asset, not a barrier.</s> | We know that career paths are seldom simple and straightforward. And that's an asset. | Klick experiences exponential growth year-over-year, so do the people who help make it happen. | We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing.</s> | 1. Collaborative work environment | 2. Crossfunctional teams | 3. Leadership support for innovation and experimentation | 4. Emphasis on mentorship and leadership development.</s> | Entrepreneurial Spirit | Putting People First | Autonomy and Decision-Making | Inclusive and Barrier-Free Recruitment Process</s> | Emphasis on career growth and development for all employees | Commitment to creating a diverse and inclusive workplace culture</s> | 1. Vibrant Ecosystem of Crafts | 2. BarrierFree Recruitment Process | 3. Commitment to Developing an Inclusive Work Environment</s> | 1. Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution. | 2. Health organizations are facing an increasingly complex business landscape that’s changing at an accelerated pace. | 3. New technologies are emerging rapidly, government regulations are shifting, the face of competition is changing, and the workforce is more dynamic and empowered than ever. | 4. Klick Consulting works alongside clients and their businesses to improve patient outcomes in healthcare by providing innovation and digital guidance to global clients operating across health, including pharmaceuticals, medical devices and biotech. | 5. The team is made up of experts in a variety of disciplines, from business strategy to behavioral science to AI/ML.</s> | Invests in Talent Early and Often | Few Barriers Between Ideas and Execution</s> | 1. Curiosity people who love to lead the charge in solving meaningful and complex challenges | 2. Team sport that frequently involves a broad range of inhouse subject matter experts and crafts | 3. Thrive in dynamic, fastpaced environments</s> | Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution, often testing results in the market. | Klick Consulting works alongside clients and their businesses to improve patient outcomes in healthcare by providing innovation and digital guidance to global clients operating across consumer health, including pharmaceuticals, medical devices and biotech. | Headquartered in Toronto, Klick Consulting is committed to developing an inclusive, barrierfree recruitment process and work environment.</s> | 1. Emphasis on Innovation and Digital Guidance | 2. Focus on Improving Patient Outcomes in Healthcare | 3. Commitment to Developing an Inclusive, BarrierFree Recruitment Process and Work Environment.</s> | 1. Constantly evolving and changing | 2. Invests in talent early and often to develop future leaders at all levels | 3. One of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing.</s> | 1. Prioritizing people over optics | 2. Encouraging entrepreneurial spirit | 3. Solving challenging problems through hacker roots | 4. Creating a culture where everyone can thrive and grow in their careers | 5. Commitment to developing an inclusive, barrierfree recruitment process and work environment</s> | 1. Emphasis on career growth and development. | 2. Encouragement of diverse backgrounds, perspectives, and skills. | Collaborative environment with a world-class team of experts passionate about delivering high-quality, science-driven communication solutions | Dynamic, fast-paced environment with significant opportunities for professional development and career growth | Commitment to developing an inclusive, barrier-free recruitment process and work environment</s> | 2. Invests in talent early and often to develop future leaders at all levels. | Klick Health prioritizes its people, constantly evolving and changing to develop future leaders at all levels. | Klick is one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. | Klick encourages career paths that are seldom simple and straightforward. | Klick invests in talent early and often to develop future leaders at all levels. | Klick believes in putting its people first and always makes that a priority. | Klick has an entrepreneurial spirit, plays the long game, considers outcomes over optics, and solves challenging problems through its hacker roots. | Klick encourages members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. | Klick is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.</s> | 1. Positive and Collaborative Work Environment | 2. Emphasis on Career Growth and Development | 3. Diverse Backgrounds, Perspectives, and Skills Encouraged | 4. BarrierFree Recruitment Process and Work Environment</s>