Job Functions1. Partnering crossfunctionally with strategy, analytics, technology, and creative teams2. Designing cohesive experiences that are scalable across channels and touchpoints3. Creating clear visual artifacts using design tools such as Miro or Figma4. Facilitating workshops to uncover key moments that matter and surface opportunities for innovation5. Synthesizing qualitative and quantitative data into actionable insights and compelling narratives
Job Requirements1. 23 years of experience in customer experience, service design, or human-centered design2. Proficiency in CX and design tools such as Miro or Figma3. Strong storytelling and communication skills4. Analytical mindset with the ability to interpret both qualitative insights and quantitative data5. Highly organized and proactive problemsolving skills
Skills1. CX and design tools proficiency (Miro, Mural, Figma, Adobe XD)2. Strong storytelling and communication skills3. Analytical mindset with the ability to interpret both qualitative insights and quantitative data4. Highly organized and proactive problemsolving skills5. Curiosity, empathy, and collaboration
The focus of the Klick Omnichannel team is defining how, when, and where a company should leverage innovation, data and technology across the product commercialization journey to connect with customers and drive business outcomes. We advise our clients on key elements of their strategy, organizational structure, capabilities, technology and data solutions. We see this as a team sport, so we frequently orchestrate the involvement of a broad range of in-house subject matter experts and crafts to maximize business results for our clients. We are curious people who love to lead the charge in solving meaningful and complex challenges, while also surfacing opportunities for innovation and challenging the status-quo. We work to bring the best of Klick to every solution.
Key Responsibilities
- Partner cross-functionally with strategy, analytics, technology, and creative teams to design cohesive, insight-driven experiences that are scalable across channels and touchpoints.
- Create clear, engaging visual artifacts—including journey maps, service blueprints, digital ecosystem maps, and communication flows—using tools such as Miro, Figma, or similar platforms.
- Support and co-facilitate workshops with internal and external stakeholders to uncover key moments that matter and surface opportunities to create more meaningful, connected experiences.
- Leverage design thinking principles to empathize with customers, drive collaborative problem-solving, and continuously optimize experiences through iteration and feedback.
- Synthesize qualitative and quantitative data into actionable insights and compelling narratives that inform experience design and enable stakeholder alignment.
- Contribute to project documentation, CX playbooks, workshop deliverables, and strategic presentations to support implementation and internal alignment.
- Stay current on healthcare trends, CX best practices, and emerging omnichannel strategies to bring fresh thinking and innovation to project work.
Qualifications
- 2–3 years of experience in customer experience, service design, or human-centered design, preferably within healthcare, pharma, or life sciences.
- Proficiency in CX and design tools such as Miro, Mural, Figma, Adobe XD, or similar platforms.
- Strong storytelling and communication skills with the ability to simplify complexity and influence cross-functional teams and clients.
- Analytical mindset with the ability to interpret both qualitative insights and quantitative data to inform strategy.
- Highly organized and proactive, with strong problem-solving skills and a natural bias toward action.
- Curious, empathetic, and a collaborative team player who thrives in dynamic, fast-paced environments.
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Life at Klick
Thrive Here & What We ValueKlick is committed to creating a culture where everyone can thrive and grow in their careers. They believe that their best work comes from diverse backgrounds, perspectives, and skills. Klick strongly encourages members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. They are also committed to developing an inclusive, barrierfree recruitment process and work environment.</s> | 1. High Performance, Accountability, and Continuous Improvement | 2. Positive, Collaborative Team Environment | 3. CrossDepartmental Collaboration | 4. ClientCentric Approach</s> | Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. | Constantly evolving and changing, investing in talent early and often, to develop future leaders at all levels. | One of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. | Career paths are seldom simple and straightforward, but Klick Health is committed to developing an inclusive, barrier-free recruitment process and work environment.</s> | Klick Health is committed to developing an inclusive, barrierfree recruitment process and work environment. They strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.</s> | 1. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. | 2. We’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. | 3. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. | 4. Klick is consciously creating a culture where everyone can thrive and grow in their careers. | 5. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. | 6. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. | 7. We’re also committed to developing an inclusive, barrierfree recruitment process and work environment.</s> | We believe in putting our people first, and always make that our priority. | We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.</s> | 1. Klick Health invests in people early and develops future leaders at all levels. | 2. They grow a lot—like every year for 28 years and counting. | 3. They have multiple Top 10 lists for workplace culture—they give people the necessary guidance and room to innovate. | 4. They see career paths as an asset, not a barrier.</s> | We know that career paths are seldom simple and straightforward. And that's an asset. | Klick experiences exponential growth year-over-year, so do the people who help make it happen. | We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing.</s> | 1. Collaborative work environment | 2. Crossfunctional teams | 3. Leadership support for innovation and experimentation | 4. Emphasis on mentorship and leadership development.</s> | Entrepreneurial Spirit | Putting People First | Autonomy and Decision-Making | Inclusive and Barrier-Free Recruitment Process</s> | Emphasis on career growth and development for all employees | Commitment to creating a diverse and inclusive workplace culture</s> | 1. Vibrant Ecosystem of Crafts | 2. BarrierFree Recruitment Process | 3. Commitment to Developing an Inclusive Work Environment</s> | 1. Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution. | 2. Health organizations are facing an increasingly complex business landscape that’s changing at an accelerated pace. | 3. New technologies are emerging rapidly, government regulations are shifting, the face of competition is changing, and the workforce is more dynamic and empowered than ever. | 4. Klick Consulting works alongside clients and their businesses to improve patient outcomes in healthcare by providing innovation and digital guidance to global clients operating across health, including pharmaceuticals, medical devices and biotech. | 5. The team is made up of experts in a variety of disciplines, from business strategy to behavioral science to AI/ML.</s> | Invests in Talent Early and Often | Few Barriers Between Ideas and Execution</s> | 1. Curiosity people who love to lead the charge in solving meaningful and complex challenges | 2. Team sport that frequently involves a broad range of inhouse subject matter experts and crafts | 3. Thrive in dynamic, fastpaced environments</s> | Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution, often testing results in the market. | Klick Consulting works alongside clients and their businesses to improve patient outcomes in healthcare by providing innovation and digital guidance to global clients operating across consumer health, including pharmaceuticals, medical devices and biotech. | Headquartered in Toronto, Klick Consulting is committed to developing an inclusive, barrierfree recruitment process and work environment.</s> | 1. Emphasis on Innovation and Digital Guidance | 2. Focus on Improving Patient Outcomes in Healthcare | 3. Commitment to Developing an Inclusive, BarrierFree Recruitment Process and Work Environment.</s> | 1. Constantly evolving and changing | 2. Invests in talent early and often to develop future leaders at all levels | 3. One of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing.</s> | 1. Prioritizing people over optics | 2. Encouraging entrepreneurial spirit | 3. Solving challenging problems through hacker roots | 4. Creating a culture where everyone can thrive and grow in their careers | 5. Commitment to developing an inclusive, barrierfree recruitment process and work environment</s> | 1. Emphasis on career growth and development. | 2. Encouragement of diverse backgrounds, perspectives, and skills. | Collaborative environment with a world-class team of experts passionate about delivering high-quality, science-driven communication solutions | Dynamic, fast-paced environment with significant opportunities for professional development and career growth | Commitment to developing an inclusive, barrier-free recruitment process and work environment</s> | 2. Invests in talent early and often to develop future leaders at all levels. | Klick Health prioritizes its people, constantly evolving and changing to develop future leaders at all levels. | Klick is one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. | Klick encourages career paths that are seldom simple and straightforward. | Klick invests in talent early and often to develop future leaders at all levels. | Klick believes in putting its people first and always makes that a priority. | Klick has an entrepreneurial spirit, plays the long game, considers outcomes over optics, and solves challenging problems through its hacker roots. | Klick encourages members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. | Klick is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.</s> | 1. Positive and Collaborative Work Environment | 2. Emphasis on Career Growth and Development | 3. Diverse Backgrounds, Perspectives, and Skills Encouraged | 4. BarrierFree Recruitment Process and Work Environment</s>
