Host

Atlanta Botanical GardenAtlanta, Georgia, United StatesOnsite

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Part-timeDescriptionThe purpose of this position is to greet our guests upon entering and ensure they have a great experience before and after dining. Hosts are responsible for positive guest interactions while taking reservations and managing a wait. At all times, Hosts are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Hosts are expected to have menu description knowledge, general restaurant information and directions knowledge.

ESSENTIAL DUTIES & RESPONSIBILITIES

Seating guests in Front Server sections and communicating wait times
Maintain effective communication between the Host and Server team
Stay updated on current food menu and hours of operation
Maintain proper dining experience, assisting with checked coats or other items
Always using a tray in dining room for glassware or any item smaller than your hands
Perform basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Greet all guests that enter the restaurant warmly with an appropriate greeting
Adhere to grooming and appearance standards consistently
Understand and can communicate events and services available at the Garden
Prepare the tables with silverware other items that are clean and ready, making sure the items needed for the shift are stocked, performing all other preparation tasks

Guest Relations

At all times displaying a refined and approachable demeanor to each guest
Welcoming guests, opening doors, and seating tables as per our steps of service
Communicating guest’s arrival and any reservation notes to the intended server, chefs, and management
Taking reservations, answering phones, and communicating messages to the proper recipients in a timely fashion
Answering phones and following all phone etiquette procedures with concise and knowledgeable answers
Assisting in edits during service to the restaurant’s reservation sheet and working closely with the management staff to guarantee precise guest accommodation
Thanking each guest for dining with us and inviting them back

Restaurant Operations

Assist in maintaining a perfectly set dining room at all times. This would include but not limited to sweeping, cleaning floor mats, lighting candles, clearing and resetting tables
Communicating upkeep needed for the restrooms
Checking & tracking coats, umbrellas, hats, strollers and any other apparel checked by guests
Full knowledge of with phone system functions
Assisting with directions to the restaurant or the Atlanta Botanical Garden and its exhibits
Checking and collecting menus from service areas and reviewing for cleanliness
Maintaining a proper flow of guests to each server section
Assist with upholding the Steps of Service for the entire Host Team

Requirements

One year experience as host required
One year experience using “Open Table” preferred
Excellent oral communication skills required
Positive interpersonal skills required
Basic understanding of allergy and dietary needs and descriptions
Must be available to work nights, weekends and holidays
Must be punctual

PHYSICAL REQUIREMENTS

Frequent walking with some standing at times
Will walk for long periods of time, possibly extended distances
Frequently lifts/carries up to 25 lbs.

WORKING CONDITIONS

Both Indoor and Outdoor dining events
Varying schedule to include evenings, holidays and extended hours as business dictates

The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, reasonable accommodations will be made for qualified individuals with disabilities.

ABG Core Values

Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind.
Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden.
Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone.
Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication.
Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard.

Salary Description$15.00/hr

Life at Atlanta Botanical Garden

Thrive Here & What We Value1. Conservation: We value natural resources and ecosystems, making choices with the longterm sustainability of our planet in mind. | 2. Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden. | 3. Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone. | 4. Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication. | 5. Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard.</s> | Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind | Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard</s> | Conservation: The Atlanta Botanical Garden values natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind. | Excellence: The Atlanta Botanical Garden holds itself to high standards and expects commitment from each other to contribute to a positive image and reputation for the Garden. | Inspiration: The Atlanta Botanical Garden inspires through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone. | Integrity: The Atlanta Botanical Garden demonstrates honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication. | Respect: The Atlanta Botanical Garden values the diversity of its coworkers, volunteers, and guests, holding each other in the highest regard.</s> | 1. Values Natural Resources and Ecosystems | 2. Holds High Standards and Expects Commitment from Each Other | 3. Inspires through Creation of an Environment that Supports Imagination and Expression of Beauty | 4. Demonstrates Honesty, Transparency, Accountability, Trustworthiness, and Ethical Behavior | 5. Values the Diversity of Coworkers, Volunteers, and Guests</s> | 1. Conservation: The Atlanta Botanical Garden values natural resources and ecosystems, making choices with the longterm sustainability of our planet in mind. | 2. Excellence: They hold themselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden. | 3. Inspiration: They inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone. | 4. Integrity: They demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in their actions and communication. | 5. Respect: They value the diversity of their coworkers, volunteers, and guests, holding each other in the highest regard.</s> | 5. Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard</s> | Commitment to sustainability and long-term planning | High standards and commitment from employees | Demonstrating honesty, transparency, accountability, trustworthiness, and ethical behavior | Valuing the diversity of coworkers, volunteers, and guests</s> | 1. Conservation and sustainability | 2. Excellence and high standards | 3. Inspiration through creativity and beauty | 4. Integrity and ethical behavior | 5. Respect for diversity</s> | Conservation: valuing natural resources and ecosystems | Excellence: holding high standards and commitment from each other to contribute to a positive image and reputation for the Garden. | Inspiration: creating an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone. | Integrity: demonstrating honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication. | Respect: valuing the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard.</s>