Why you should join us
Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:
- Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.
- An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.
- Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.
Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.
About the role
As the Founding Product Manager on our team, you will own the end-to-end experience for the most important users on Tandem’s platform — providers and patients. You will be responsible for onboarding, retention, satisfaction (NPS), and adoption across both self-serve and enterprise accounts. Your work will directly impact our ability to grow and retain our network, deliver outcomes, and scale with minimal friction.You will need to be highly user-obsessed, data-literate, and opinionated on product design.
You will own core workflows, sit in on sales conversations, adapt the product for different types of orgs, and lead iteration across a complex, high-leverage product surface area.This is a demanding role, with a high level of autonomy and responsibility. You will be expected to “act like an owner” and commit yourself to Tandem’s success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.
If you join, you will:
- Own the provider experience end-to-end — including onboarding, activation, retention, and referral growth
- Lead product development for both self-serve users and enterprise providers, adapting the experience to different org sizes and needs
- Use analytics to identify drop-off points, usage patterns, and feature adoption drivers — and turn those insights into product decisions
- Lead research and design cycles with a high bar for UX and a strong point of view on usability
- Partner with support, sales, and operations to evolve provider workflows and expand across new specialties
- Sit in on enterprise sales and implementation conversations, shaping the product to meet real org needs
- Explore, evaluate, and execute on new opportunities for the company, including strategic partnerships and new products and services
- Work closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitability
We’ll be most excited if you have:
- 3–8 years of experience in product, ideally owning UX-critical, workflow-heavy products for external users (consumer or SMB)
- Unyielding commitment to understanding user needs and what really matters to inform your work
- Strong product sense, design taste, and copy instincts — you can shape flows, interfaces, and language that convert and resonate
- Strong technical background (a degree in computer science is ideal; at minimum the role requires the ability to do data analytics using SQL or Python)
- Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
- Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
- High NPS with your former teammates
This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
Working with us
Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo. We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:
- Commit to audacity. "Whether you think you can, or you think you can't – you're right.”
- Do the math. Be rigorous, assume nothing.
- Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.
- Spit it out. Be direct, invite critique, avoid equivocation – we want right answers.
- Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.
- Do what it takes to be number 1. We work hard to make sure we win.
We provide competitive compensation with meaningful equity.
Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.
We also provide rich benefits to ensure you can focus on creating impact:
- Fully covered medical, vision, and dental insurance.
- Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
- Unlimited paid time off (PTO) and 16 weeks of parental leave.
- 401K plan setup, FSA option, commuter benefits, and DashPass.
- Lunch at the office every day and Dinner at the office after 7 pm.
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.Compensation Range: $150K - $225K
