Description
Who We Are
OptiSigns is on a mission to become the world’s #1 digital-signage platform. We already serve 30,500 customers and have grown 125 % YoY for the past three years. Our Munich hub is the launch-pad for EMEA expansion, giving you a front-row seat—and real influence—as we out-innovate the market.
What You’ll Do
Think of the role as
60 % technical problem-solver, 40 % customer advocate & pre-sales advisor.
Product Enablement
- Lead concise, value-driven product walk-throughs (video, live, or on-site).
- Create self-service guides and short Loom clips that scale your expertise.
Onboarding & Adoption
- Own the first 30 days for new EMEA accounts—checklists, KPI hand-offs, health calls.
- Monitor usage analytics and nudge lagging users before churn signals appear.
Tier-1 / Tier-2 Support
- Diagnose signage, network, and hardware, software issues (Windows, Android, Linux).
- Apply Knowledge-Centered Support (KCS) principles—every solved ticket enriches the help center.
Pre-Purchase Guidance
- Clarify licensing tiers, hardware bundles, and use cases, turning support moments into upsell wins.
Voice-of-Customer Loop
- Tag recurring pain points, file clear escalation tickets to Product Management
Requirements
Must-Haves
- Languages: Native German, Fluent English
- Tech Stack: Comfortable with A/V systems, SaaS software CMS, Android, Windows, Linux troubleshooting
- Tools: HubSpot CRM, Zendesk or any modern help-desk or ticketing platform.
- Mindset: Curious, data-driven, and calm when a live screen goes blank at 17:00 CET.
- Work Eligibility: Valid EU work authorization and ability to be in the Munich office five days a week.
- Travel: Available to spend 1–2 months in our Houston HQ for onboarding during your first quarter.
Nice-to-Haves
- Experience supporting a self-serve SaaS with > 50 k MAUs
- Familiarity with GDPR and ISO 27001 customer-data handling
Benefits
Career Path
In 18–24 months you could step into Senior Support Engineer, Customer Success Manager, or Product Operations Lead—whichever stretch projects you lean into.
Life at OptiSigns Munich
- Small, high-ownership team where your Slack emoji can ship to production the same day.
- Opportunities to represent OptiSigns at major EU trade shows (ISE, EuroCIS).
- Culture built on “one-screen-ahead” experimentation—prototype fast, measure, iterate.
Benefits
- 25 days paid holiday + Bavarian public holidays
- Statutory health-care plus private top-up option
- €100 monthly MVV transport credit or bike-leasing scheme
- Subsidized lunch card & free office snacks
- €1 500 annual personal-development budget (courses, certs, language classes)
- Choice of MacBook Pro or Dell XPS + 4 K monitor
Ready to architect remarkable customer experiences across EMEA?
