DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.
SUMMARY: The Inside Sales Clerk is responsible for managing assigned customer accounts including order placement, resolving customer service issues, identifying opportunities for sales growth and all other facets of servicing accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Build strong customer relationships to understand their needs, tailor product offerings and remain responsive to changing customer goals, and align with Feeser’s value and products
- Manage each day towards exceeding inside sales goals for customer orders, customer service resolutions and prospective customer calls
- Enter customer orders into ERP order management
- Inform customers of current promotions and events and recommend additional and complimentary products
- Identify and target potential customers through various channels, including inbound calls, outbound calls and emails
- Use CRM tool to document client interactions and track progress and prepare analytics for review
- Provide regular updates to management on progress toward sales goals and key performance metrics
- Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads
- Share market insights and customer feedback with the team to improve strategies
- Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat.
- Adapt your communication approach by customer to best solve their challenges, staying up to date on industry knowledge to share your expertise as a trusted resource
- Project a professional company image through phone, email and instant message interaction
- Know the product catalog in order to assist customers with product suggestions and alternatives
- Answer all incoming concerns/needs from all customers
- Provide customers with invoice copies upon request
- “Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in their zone
- Monitor orders before the cut-off time for next day delivery
- Perform other duties as directed by your supervisor
SKILLS REQUIRED:
- Ability to quickly find and resolve customer inquiries
- Dependable and punctual time management skills
- Strong writing and math skills with attention to detail
- Empathy and the ability to take initiative for the customer
- Strong problem-solving skills with the ability to creatively resolve tricky situations
- Ability to work in a fast-paced environment, subject to rapid change and uncertainty
- Proficient in Microsoft Office
QUALIFICATIONS & EXPERIENCE:
- High school diploma or equivalent.
- 2+ years' experience in a customer facing sales role (required)
- 1+ years’ food service experience (preferred)
PHYSICAL REQUIREMENTS:
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- Ability to physically stand, bend, squat, and lift equipment up to 50 pounds.
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Moving about to accomplish tasks or moving from one worksite to another.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust.
Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.
