⚡️ Why Altium?
Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
- Constant innovation has created a transformative technology, unique in its space
- More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
- We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
About the role:
We are seeking an enthusiastic and motivated Senior Product Support Engineer with a focus on Altium product expertise. Responsible for providing technical assistance to Customers and Sales Managers, manage priority customer issues and workflows. Provide support for other team members, including assistance in troubleshooting and documenting the most complex difficult issues.
A day in the life of our Sr. Product Support Engineer
- Take ownership and support a prioritized customer base and accounts defined by management
- Responsible for providing escalation resources and documenting/disseminating information for broader consumption surrounding technical issues as raised by Applications Engineering, Technical Marketing, Sales Management, and R&D
- Supporting entire customer base through a variety of mediums, with a focus on FAQ, Knowledge Base Articles, Online Help and Community Forum participation
- Log all issues, updating activities to tickets, and escalated tickets
- Creation of various types of topic based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides and more
- Provide Live coaching and assistance to team members
- Early access to pre-released products and features for testing and preparing for Technical Teams
- Maintain a high level of knowledge and professionalism
Who you are and what you'll need for this position.
- Bachelor’s degree in Electrical or Electronics or Computer or Mechatronics Engineering
- A solid understanding of electronic design software, verification and automation
- Strong Experience with Altium products is a requirement
- 6+ years previous experience as an Altium Applications Engineer preferred
- Previous Experience in Technical Support role preferred
- Fluent in English *
- Fluency in additional languages is a plus
- Excellent Verbal and Written communication skills *
- Ability to regularly Mentor and Assist Applications Engineers
- Deep knowledge in two or more areas essential:
- Understanding of Data Management applications preferred (i.e. PLM, ERP, MRP, PDM)
- Experience with Complex PCB Simulation/Signal Integrity/Analysis is a plus
- Experience in technical demonstrations and presenting training materials
- Must possess excellent group and interpersonal communication and presentation skills, written skills, and the desire to work in a fast-paced environment with passion and enthusiasm for Altium Corporate Goals, Visions, Products, and Solutions
- Willingness and ability to travel as required with short or no notice
- Be driven, self-managed, and motivated
This job will require occasional travel.
United States Benefits
🏥 Medical, Dental, Vision Plans and HSA and FSA accounts❤️ Basic Life and AD&D insurance; disability coverage where applicable 🌅 Retirement 401(k) Plan Option with Altium match🧘 Employee Assistance Program 🏖 Paid holidays plus a “Choice Day” off per quarter ✈️ Paid time-off on arising schedule upon key milestones🤒 Sick time for Dr. appointments or family health needs 👶 Family medical, maternity, paternity, and military leave🏡 Flexible working arrangements available based on role and location🥳 Employee referral and employee-of-the-month programs 🖥 Home internet allowance📚 Professional development support🥪 Free lunch, snacks, and drinks in the office🚗 Free parkingThe salary range for this role is
$100,000-$115,000.
Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.
🎯 What Matters to Us
- Big-thinking in pursuit of purpose
- Diversity of thought
- Courage of conviction
- Transparency of intent
- Ingenuity of AND
- Agility in action
- Adaptability of approach
- Grit in pursuit of mission
🌍 Also, we would like you to know
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
💡 Learn more about why a career at Altium is an opportunity like no other:
https://www.youtube.com/watch?v=cAYCOLpPLPE
✈️ Altium Benefits
:
https://careers.altium.com/#s-benefits
👏 Are you already an Altium employee?
Please apply directly through our
internal Greenhouse job board. If you have questions, please contact HR.
