Description
A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. The ideal candidate will help build a risk foundation that will carry Gravity into the future. We are looking for a candidate with multiple years of experience displaying curiosity, flexibility, and care with internal/external customers through all risk analysis and management elements.
Your experience will guide operations at Gravity to ultimately enhance risk practices while creating a positive merchant experience. There will be opportunities to create new processes, implement new technologies, and coach and develop those around you, all while working directly with clients and the team. We value flexibility, creativity, decisiveness, analytical thinking, and service.
Core Responsibilities
- Work with Risk and Underwriting teams to implement and execute strategies that reduce or prevent fraudulent activities and credit and fraud losses while understanding the impacts of the decisions on customers, employees, and the company in the short and long term.
- Perform deep credit and fraud analysis on merchant processing activity, ACH reject activity, financials, and/or profiles to assess and mitigate risk
- Identify opportunities to enhance risk management operations on a day-to-day basis
- Perform risk reviews based on daily activity or periodic cadences
- Review risk losses on a monthly basis across all channels with the goal of adjusting the approach based on findings
- Coach and mentor teams at Gravity, and external clients relating to risk operations and best practices
- Manage parameters across the portfolio to ensure a smooth merchant experience while limiting Gravity’s financial risk exposure
- Develop an understanding of our portfolio and the unique client and industry patterns, adjusting policies and reviews accordingly
- Interact with merchants, Sales teams, Customer Facing Teams, and Underwriting teams to solve risk-related issues collaboratively and with a sense of urgency
- Identify trends and conduct root-cause analysis to isolate key performance drivers.
- Creatively problem-solve complex and difficult situations with merchants and partners, corresponding over the phone or in writing to find mutually desired solutions
- Utilize data manipulation and quantitative analysis to manage credit risk exposure across a large portfolio
Requirements
Preferred Skills
- Strong decision making skills
- Financial and business acumen
- Ability to manage ambiguity
- Situational adaptability
- 5-10 years of previous Risk Analyst experience in the payments industry
- Experience with Risk at an ISO and/or working with Fiserv/First Data
- Deep knowledge of payment networks regulations
- Knowledge of regulatory agencies (FTC, FinCen, etc), federal and state laws governing the payment industry
- Demonstrated ability to coach and develop team members
- Demonstrated success in finding creative solutions
- Ability to analyze risk, make a recommendation, develop, and execute on plans
- AML, KYC, KYB, PCI knowledge and experience
- ACH, Payment facilitation exposure
- Credit Risk Exposure, contract analysis, and Financial statement analysis (periodic reviews)
- Ability to be critically open-minded, mitigate risk, and understand tolerance.
- Experience in filing SARs
- Being practiced in ancillary activities such as liens, collections, and chargebacks is a plus
Technical requirements:
- Must have access to a wired internet connection
- Must have access to at least a 25 megabits per second (mbps) download and 20 (mbps) upload speed connection
Benefits
- Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success.
- Comprehensive Benefits: Medical, dental, and vision coverage.
- Financial Security: 401(k) retirement plan and voluntary life insurance.
- Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year.
- Career Growth: Training, mentorship, and development opportunities.
- Support & Stability: Short-term & long-term disability coverage and wellness resources.
The salary for this position is $80,000 - $95,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and company.Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.Gravity Payments collects and processes personal data in accordance with applicable data protection laws.
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